L1 Network Support

Pune, IN-MH
- Position Type

Full Time
- Requisition ID

11608
- Level of Education

Technical School
- Years of Experience

1+ to 2 Years

**About Exela**

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune® 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

**Health & Wellness**

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

**Military Hiring**:
Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.
L1 Network Support (6PM EST until the next morning at 8AM EST. Also needed for the entire weekend. )-
1. Monitoring circuits. If the circuit goes down L1 Support will work with the vendorand the site until the circuit is back up and running.2. Monitoring the bandwidth at each location. Using Elastiflow you can makerecommendations to the L2 US team to analyze further.3. Monitor all Network Hardware. Open tickets for hardware with Service Expressfor all Cisco equipment and Arista for any issues on the Arista equipment.Work with operations or IT resources at the sites to replace the hardware.Contact L2 support with any questions.4. First level troubleshooting to make sure that the trouble reportingspreadsheet is filled out completely. Make sure you have source, destination,ping and traceroutes. Do all basic troubleshooting before contactingL2 support.5.Knowledge of Elastiflow, Cisco, Arista, Firewalls troubleshooting. No routing or port changes will be done byL1 Support.6.Knowledge of FW’s log trouble shooting.**Knowledge of Elastiflow Monitoring tool, Cisco,Arista Switches, Checkpoint and Fortigate Firewalls**

**Good time management skills**

**An ability to follow processes**

**Strong documentation skills**

**Good communication skills - both written and verbal**

**Knowledge of data security practices and procedures**

**Disclaimer**:
Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.