Customer Support Representative

7 days ago

Remote, India GIGL Summaries Full time

**Job Title**: Customer Service Agent (Remote)

**Job Type**: Full-time

**Location**: Remote (India)

**Salary**: ₹10,000 - ₹15,000 per month

**About Us**:
GIGL Summaries Private Limited is one of the leading audiobook platforms, providing concise and engaging audiobook summaries, podcasts, and online courses. Our platform boasts over 5 million app downloads, an impressive 4.8-star rating from 165k reviews, and an extraordinary 10 million+ social media following. With more than 7 million subscribers on YouTube, we have built a strong community dedicated to lifelong learning. Achieving all this success as a bootstrapped venture, through passion and perseverance, we are driven by the mission to make learning accessible, efficient, and impactful. If you love storytelling and content creation as much as we do, this is your chance to make an impact and inspire millions.

**Job Overview**:
**Key Responsibilities**:

- Manage customer accounts by tracking, updating, and resolving issues to ensure optimal satisfaction.
- Provide prompt, accurate, and courteous responses to customer queries, maintaining a high standard of service to boost NPS.
- Collaborate with internal departments to resolve customer issues effectively and ensure smooth communication.
- Identify, escalate, and follow up on complex issues with the appropriate team when necessary.
- Actively contribute to process improvements by sharing customer feedback and suggesting enhancements.
- Track, analyze, and report key customer satisfaction metrics, including NPS, to measure performance and drive continuous improvement.

**Key Skills and Requirements**:

- Proficiency in Hindi and English, with excellent verbal and written communication skills.
- Prior experience in customer support or a similar role is preferred.
- Familiarity with Freshdesk or other customer service tools is a plus; strong adaptability to learn new platforms quickly.
- Strong problem-solving skills, empathy, and a customer-first approach.
- Ability to manage time effectively, handle multiple tasks, and prioritize customer issues.
- Self-motivated and capable of working independently in a remote setup.

**Benefits**:

- Competitive salary within the range of ₹10,000 - ₹15,000 per month.
- Opportunity to work remotely with a flexible and supportive team environment.
- Professional growth through hands-on experience and skill development.

Join us in delivering exceptional customer experiences and making a meaningful impact on our customers' journeys

Pay: ₹10,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: Remote

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