Customer Support Representative

7 days ago

Remote, India Recooty Full time

We are seeking a dedicated Customer Support Representative to join our dynamic team during US shift hours.

**About Recooty**
Recooty is a dynamic US-based startup, headquartered in Indore, Central India. We're revolutionizing recruiting and already trusted by 12,000+ users with our cutting-edge SaaS ATS platform. We've powered industry leaders like Avast, Uber, and the American Hospital in building stellar teams through our vast network of 250+ job boards.

We’re on a mission to help growing companies find and hire great people.

**Key Responsibilities**:

- Identify customer needs and provide solutions or recommendations.
- Troubleshoot product or service issues and escalate as necessary.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to resolve customer issues.
- Stay updated on product knowledge and company policies.

**Qualifications**:

- High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and as part of a team.
- Flexibility to work in US/night shift hours.

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