Customer Support Representative

2 days ago

Indore, India Amrera Global Solutions Pvt. Ltd. Full time

Customer Service Representative (Female)

Company Profile
- Amrera Global Solutions (Pvt) Ltd is a leading business process organization for few US Logistics and supply chain solution companies who is offering a wide range of services to customers involved in domestic US transportation and Freight. We help our customers to maximize their revenue by providing tailored made & customized solutions to meet the goals of their business.

Position Summary
- We are looking for a Customer Service Representative to interact with & resolve all valid customer concerns to be dealt with immediately.

Responsibilities
- Customer service representative will be a client’s primary point of contact with a company.

The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

Provide product/service information, answer questions, and share accurate and efficient information to relevant clients.

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/client service team sales targets and call handling quotas

Keep records of interactions, process accounts and file documents.

**Skills**:

- Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize, and manage time effectively

High school diploma

**Salary**: ₹300,000.00 - ₹600,000.00 per year

**Benefits**:

- Food allowance

Schedule:

- Night shift

Supplemental Pay:

- Commission pay

**Education**:

- Master's (preferred)

**Experience**:

- total work: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- English (required)

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