Customer Success Associate

11 hours ago

Calicut Kerala, India Vinam Solutions Full time

**Client Onboarding & Support**: Assist new clients in getting started with the Mailercloud platform. Respond promptly to client inquiries via **tickets** and **chats**, ensuring issues are addressed effectively and efficiently.
- **Relationship Management**: Build and nurture strong relationships with **enterprise clients**, regularly checking in to understand their goals, challenges, and how Mailercloud can drive their success.
- **Growth and Account Management**: Focus on creating growth for the accounts you manage by identifying opportunities for upselling, feature adoption, and product optimization.
- **Client Feedback & Improvement**: Collect and document **client feedback** to improve the Mailercloud platform and service offerings. Work with internal teams to address any recurring issues or concerns.
- **Reporting & Metrics**: Prepare reports on client health, usage, satisfaction, and any challenges they are facing, providing actionable insights to improve overall client experience.

**Skills & Qualifications**:

- **Completed BTech** or **MSc** with **good grades** (preferably in Computer Science, IT, or related fields).
- **Good communication skills** in **English** and **fluency in Hindi** for clear and effective communication with clients.
- Ability to manage **client relationships** and handle multiple tasks simultaneously.
- Strong **problem-solving skills** with attention to detail.
- A **customer-first mentality** with a passion for helping clients succeed.
- Ability to work independently, with strong time management skills.

**Why Join Us**:

- Competitive salary and benefits package.
- A collaborative and **supportive work environment** at our **Kozhikode Government Cyberpark Office**.
- **Career growth** opportunities in customer success and beyond.

Pay: ₹216,000.00 - ₹253,200.00 per year

Schedule:

- Morning shift

Ability to commute/relocate:

- Calicut, Kerala: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you an immediate Joiner

**Experience**:

- total work: 2 years (required)

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