Customer Success Executive

7 days ago

Mumbai, India Zell Education Full time

**Primary responsibilities**:

- Training and on-boarding of students post sales
- Delivering prompt, efficient and friendly responses to students across various channels
- Initiate regular calls with the students to track their progress
- Proactively manage the success of the assigned students and identify/develop upselling opportunities
- Build a solid and lasting relationship with the customers
- Perform any other tasks required to ensure customer satisfaction
- Act as customer’s voice for Zell’s internal teams and work with relevant teams to improve product and services basis feedback received from the students

**Eligibility**:

- Minimum 1 year of experience in customer success role. Experience in a hypergrowth EdTech organization would be preferred.
- Excellent written and verbal communication skills
- Strong sense of responsibility and ownership
- Experience in handling challenging situations and demonstrated capabilities of winning them over
- Have strong empathy for customers and a passion for customer success
- Data driven approach towards resolving student queries and ensuring their success
- Experience handling student queries via omnichannel ticketing systems like Kapture, Zendesk, Freshdesk, ServiceNow, etc. would be preferred
- Should be flexible to work in rotational shifts (at least one weekend i.e., Saturday or Sunday would be a working day

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8976791489

  • Customer Success Executive

    19 hours ago

    Mumbai, Maharashtra, India Dove Soft Ltd. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company :Dove Soft LtdPosition:Customer Success ExecutiveLocation:AhmedabadDepartment:Customer Success / Client ServicesAbout the Role:We are seeking aCustomer Success Executiveto build strong client relationships and ensure customers gain maximum value from our solutions. You will be the primary point of contact for clients, driving satisfaction, retention,...

  • Customer Success Executive

    22 hours ago

    Mumbai, Maharashtra, India Intriants Hr services Full time ₹ 25,000 - ₹ 32,000 per year

    Job Title: Customer Success Executive Location: Prabhadevi, Mumbai Salary: Up to ₹32,000 per month Role Overview We are looking for a proactive and customer-focused Customer Success Executive who will act as the primary point of contact for clients. The role requires strong communication skills, the ability to resolve queries efficiently, and a basic...

  • Customer Success Executive

    5 days ago

    Mumbai, Maharashtra, India Elite Corporate Solutions Private Limited Full time

    **Job Title**: Customer Success Executive **Location**: Mumbai **Experience**: 2-3 years (Customer Success) **Type**: Full-Time **Job Summary** **Key Responsibilities** - Guide new customers through the onboarding process, ensuring smooth adoption of products/services. - Develop and maintain strong customer relationships, understanding their goals and...

  • Customer Success Executive

    4 days ago

    Mumbai, Maharashtra, India Uffizio Full time

    Position Overview: As a Customer Success Executive(CSE) at Uffizio, you will be responsible for ensuring that our customers get the most out of our platform. Your role will focus on driving customer satisfaction, ensuring retention, and identifying opportunities for upselling and cross-selling. You will be a strategic advisor, helping customers unlock...

  • Customer Success Executive

    6 days ago

    Mumbai, Maharashtra, India Dream Sports Group Full time

    **Who are we?** Sixer is an innovative online platform that enables cricket fans to experience the excitement of trading cricket players. By tracking player performance, our revolutionary fantasy game allows you to build a portfolio of players and watch as their value fluctuates based on their on-field success. Sixer is transforming fan engagement and...

  • Customer Success Executive

    3 hours ago

    Mumbai, Maharashtra, India Mudita Full time US$ 80,000 - US$ 1,20,000 per year

    Job Title: Customer Success ExecutiveLocation: Goregaon West, Mumbai (full time work from office role).About Mudita:Mudita is spearheading the edtech sector by crafting innovative learning solutions that captivate, enlighten, and educate. Our commitment extends beyond just our products; we believe in providing top-tier service and support to our users,...

  • Customer Success Executive

    4 days ago

    Mumbai, India Accelerate Consulting (I) Pvt Ltd Full time

    **Job Summary** We are looking for front line customer service oriented technical Customer/User Success Executive who can maximize customer value by providing technical support & solve user's technical problems. **Responsibilities and Duties** - Identify and build a repository of bugs/issues - Conduct telephonic surveys/engage users/customers - Manage SQL...

  • Customer Success Executive

    4 weeks ago

    Mumbai, Maharashtra, India Beco Full time

    About BecoBeco is a rapidly growing, sustainable consumer goods brand in India, dedicated to providing eco friendly products for environmentally conscious consumers. We focus on innovation and data-driven strategies to fuel our growth in the Indian market.Job Summary:We are looking for a proactive and customer-focused Customer Success Executive to join our...

  • Customer Service Executive

    6 days ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Customer Success Executive

    7 days ago

    Mumbai, India Nutri Being Pvt Ltd Full time

    **We're hiring!** **Who we are-** The Health Factory came into being with a simple idea - To make every day food healthy and enrich them with protein and other nutrients in the right proportions. We have created India’s first High-Protein Bread, with carefully selected globally sourced ingredients that ensure the highest levels of nutrition in an easy...