Customer Care Executive

2 days ago

Varachha Surat Gujarat, India SURAT MOTORCARS LLP (SURAT KIA) Full time

Greet customers warmly as they enter the showroom and offer assistance as needed.
- Engage customers to understand their needs and preferences, providing product information and recommending suitable vehicles and services.
- Assist customers in setting up test drives and coordinate with sales representatives for further assistance.
- Handle customer queries, concerns, and complaints promptly, aiming for first-contact resolution.
- Coordinate with relevant departments (sales, finance, and service) to resolve any customer issues.
- Record and escalate unresolved issues to the showroom or customer service manager when necessary.
- Support the sales team by preparing necessary documents, brochures, and vehicle information for customers.
- Assist in the handover process by explaining features, maintenance tips, and servicing schedules for new vehicles.
- Follow up on customer inquiries, ensuring all leads are addressed and handed over to the sales team.
- Update the CRM system with customer interactions, inquiries, and follow-up actions.
- Assist in implementing customer retention programs and follow up on post-sales interactions.
- Send reminders to customers regarding service appointments, new offers, and promotional events.
- Manage and maintain an organized showroom area, ensuring the display of vehicles is clean and appealing.
- Assist with basic administrative tasks, such as data entry, filing, and scheduling.
- Conduct post-visit or post-purchase surveys to gather customer feedback.
- Provide insights to the management based on customer feedback to enhance service quality.
- Monitor online reviews and feedback channels, reporting significant concerns or trends to management.

Pay: ₹10,000.00 - ₹16,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9870055720

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