
Customer Support Executive
1 week ago
Responsibilities
v Manage large amounts of incoming phone calls
v Generate sales leads
v Identify and assess customers’ needs to achieve satisfaction
v Build sustainable relationships and trust with customer accounts through open and interactive communication
v Provide accurate, valid and complete information by using the right methods/tools
v Meet personal/customer service team sales targets and call handling quotas
v Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
v Keep records of customer interactions, process customer accounts and file documents
v Follow communication procedures, guidelines and policies
v Take the extra mile to engage customers
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Nandanam, Chennai - 600035, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer support: 1 year (preferred)
**Language**:
- Telugu (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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