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Voyage Data Support Coordinator

3 weeks ago

Mumbai Maharashtra, India Wärtsilä Full time

**Voyage Data Support Coordinator**:
Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modeling expertise. These cover decarbonisation services, future-fuel-enabled balancing power plants, hybrid solutions, energy storage, and optimization technology, including the GEMS Digital Energy Platform.

Did you know Wärtsilä has delivered 76 GW of power plant capacity and more than 110 energy storage systems in 180 countries around the world?

In this fast-changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?

**Main Responsibilities**:

- Case registration and allocation in CRM.
- Verify and/or provide customers license for digital data/information upon request - Provide sales team with assistance in quotations upon request.
- Troubleshooting with customers on issue related to Voyage Data and software.
- Process orders for digital data/information.
- Organize and aggregate digital data before releasing it to Customers.
- Provide weekly digital data updates and new editions upon vessel request.
- Informing the Sales coordinator upon receiving new information or any change requested by the customer.
- Route optimization and verification of fair usage policy for charts and publication requests for vessels under Flat Fee contacts.
- Follow Quality Management system requirements, must comply with all the requirements of all internal regulatory documents of the company.
- Receive incoming calls from customers/end-users for support.

**Education & Experience**:

- Any graduate with minimum 2 years of relevant experience.
- Experience in customer support/service coordination is a must.

**General skills**:

- Communication skills.
- Problem solving & decision-making skills.
- Presentation skills.
- Professional skills.
- Report writing and analysing skills.
- Teamwork skills.

**Job Location: Goregaon, Mumbai**

**Why you and us**:
We at Wärtsilä believe in empowerment, ownership, and taking responsibility for our work. We support each other’s growth and co-creation is the true basis of our innovation. We have the courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

You will be a part of a global organization with a local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team.

At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.