IT Support Coordinator

1 week ago


Andheri East Mumbai Maharashtra, India MicroWorld Software Services Pvt. Ltd Full time

**1. Operations Support: IT**
- Coordinate with internal teams (sales, support, technical) for smooth operations.
- Track and follow up on customer queries, support tickets, and escalations.
- Maintain updated operational records and documentation.

**2. Client & Team Coordination**:

- Schedule and manage client meetings, internal team calls, and follow-ups.
- Assist in preparing reports, presentations, and status updates.
- Act as the primary point of contact for operational support tasks.

**3. Reporting & Documentation**:

- Prepare daily/weekly/monthly operational performance reports.
- Document SOPs (Standard Operating Procedures) and maintain process checklists.

**4. Administrative Support**:

- Handle basic administrative tasks, such as data entry, filing, and record keeping.
- Manage operational calendars and assist management with task tracking.

**Required Skills & Competencies:

- 1-2**years of experience in operations, support, or coordination roles.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Good knowledge of MS Office (Excel, Word, PowerPoint).
- Experience working with CRM, ERP, or ticketing systems is preferred.
- Ability to work independently with mínimal supervision.
- Strong problem-solving attitude and attention to detail.

Pay: ₹17,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Shift:

- Day shift
- Morning shift

Work Location: In person


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