Hospitality - Admin and Facility

2 weeks ago

Bhubaneshwar, India Mindtree Full time

**Position Goals**:

- Manage user / stake holder experience end to end in line with functional objectives for F&B/Hospitality services
- Implement and monitor corporate F&B strategy, visitor/client host management, event management service delivery framework, process & systems
- Develop and implement functional solutions in F&B/Hospitality services, establishing clear and measurable SLA’s
- Manage the functional budgets for the service line
- Achieve High Customer Satisfaction Score in functional / organizational surveys.

**Key Responsibilities**:

- Manage consistent, standardized service delivery experience for F&B services across all Mindtree facilities
- Manage all HSE, food safety best practices & regulatory norms for F&B facilities, services across all Mindtree facilities
- Manage service experience for executive hospitality services for external customers, guests and high-profile dignitaries
- Having a strong knowledge of F&B cost management
- Responsibility for overseeing the smooth running of the kitchen and other hospitality areas across Mindtree Campus
- Excellent communication skills and the ability to influence changeExceptional interpersonal skills
- A natural desire to serve and exceed expectations.A proactive stance to always look to improve standards and service with a focus on customer service
- An innovative and inspiring approach with a keen eye for detail, great organizational skills.

Monitor and report on activities and provide relevant management information.Carry out market research, competitor and customer surveys.Develop strong relationships with key business stakeholders, driving service improvement activities.Maintain and administer the Corporate Environmental, Health & Safety (EHS) & Security & Crisis Management (SCM) programs including digital compliance tools and to implement and maintain EHS/SCM awareness programs in each facilityMaintain facilities BCP and Crisis Management programEnsure key risks are identified, escalated and managed appropriatelyFood & Beverage management at facilityCab management for Customers/Prospect and high-profile dignitariesConduct Admin survey based on which corrective actions are identified and implementedCompliance management with respect to statutory lawsAttend town halls, address and resolve associate grievancesProvide MIS reports on the operations and service performancePerforms any other tasks assigned from time to tim

**Job Type**:
Full Time

**Location**:
BHUBANESWAR

**Mandatory Skills**:

- Enabling Function

**Years of Experience**:
10 to 12 Years

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