E-commerce Operations Executive

1 day ago

CBD Belapur Navi Mumbai Maharashtra, India UmedMart Full time

**Job Title**: E-commerce Operations Executive - Umed Mart
**Location**: Belapur
**Department**: E-commerce Operations
**Reporting to**: CEO

**About Umed Mart**:
Umed Mart is a social commerce platform by Maharashtra State Rural Livelihoods Mission (MSRLM), empowering Self-Help Groups (SHGs) to sell handcrafted, locally produced goods. We aim to bridge rural entrepreneurship with digital commerce, ensuring sustainable livelihoods and market access for SHG members.

**Job Summary**:
We are seeking a highly organized and detail-oriented **E-commerce Operations Executive** to manage and streamline order fulfillment, vendor payouts, inventory tracking, and invoice verification for Umed Mart, with a focus on the gifting category. The role requires close coordination with SHG members and vendors. **Fluency in Marathi is essential** to effectively communicate with rural producers and SHGs.

**Key Responsibilities**:

- Order & Gifting Operations
- Manage daily order processing, packing, and dispatch, particularly for bulk/corporate gifting.
- Track and update order statuses across platforms.
- Ensure timely delivery and handle return/replacement cases efficiently.
- Vendor & SHG Management
- Maintain updated vendor and SHG lists with contact and payment details.
- Coordinate with SHG women and artisans regarding order status, dispatch schedules, and packaging quality.
- Provide training/support in simple terms (preferably in Marathi) when needed.
- Invoice & Payment Processing
- Verify and cross-check invoices against dispatched and delivered orders.
- Maintain a structured Vendor Payables list with timelines for payouts.
- Coordinate with finance team to ensure timely and accurate payments to SHGs/vendors.
- Inventory & Stock Tracking
- Maintain real-time inventory records for gifting and regular products.
- Conduct periodic stock audits and flag discrepancies.
- Align inventory data with platform availability for seamless order fulfillment.
- Reporting & Documentation
- Maintain accurate logs of:

- Orders & dispatches
- Inventory movement
- Vendor and SHG interactions
- Share regular reports with management for payouts, order performance, and inventory status.

**Key Skills & Qualifications**:

- Bachelor’s degree in Commerce, Business. Basic accounting & Finance
- 1-3 years of experience in e-commerce operations. Freshers can also apply
- Strong knowledge of Excel/Google Sheets, basic accounting & Finance
- Fluent in Marathi spoken; basic English & Hindi preferred.

**Preferred Traits**:

- Strong interpersonal and coordination skills.
- Detail-oriented, proactive, and accountable.
- Ability to multitask under tight timelines.

**Job Types**: Full-time, Fresher, Contractual / Temporary
Contract length: 10 months

Pay: ₹200,000.00 - ₹250,000.00 per year

Schedule:

- Day shift

Work Location: In person

Expected Start Date: 01/07/2025

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