L2 Support

19 hours ago

Bengaluru, India Quess IT Staffing Full time

**About Us**

“Magna Infotech, now Quess IT Staffing, is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility**
- L2 Support

Exp - 7 to 15years

Location
- Bangalore

Np
- 15days to Immediate

L2 support handles the tickets that L1 routes to them. This support team can also generate tickets for any problem they notice. L2 support specialists have more skills, more experience in solving complicated problems relevant to them and can help L1 support people troubleshoot problems.

**Job Description**:

- Strong SQL knowledge on Databases like Oracle/Teradata/Snowflake.
- Knowledge on Concepts of Data Warehousing is a must.
- ETL tool knowledge like Talend/Informatica/DataStage/Azure and other technologies.
- Knowledge on cloud technologies is an added advantage.
- Unix Shell Scripting, performance tuning and troubleshoot
- Strong in data analytical skills
- Experience on Ticketing tools like JIRA/ServiceNow etc. is a must.
- Effective communication skills; verbal, non-verbal and written
- Experience with maintaining DWH pipelines and writing SQL queries (Azure SQL, Azure Data Factory) ? any other experience with Azure resources would be a plus.
- Good understanding and exposure to ITIL framework
- Some light debugging duties using SQL will be required to develop queries/reports of varying complexity to troubleshoot and recommend fixes to development teams
- Coordinate with business and IT groups to ensure reliability of the RDW system
- Monitoring dashboard and escalate issues where needed
- Providing 24/7 operational support to all production practices on holidays and weekends.
- Coordinating with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production tickets
- Maintaining logs of all issues and ensure resolutions according to quality assurance tests for all production processes
- Acting as the point of contact for the data warehouse production eco system

Note:
Shift work required.

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