Customer Service Representative

7 days ago

Thaltej Ahmedabad Gujarat, India Proplegit Global Pvt.Ltd Full time

Job Summary:
**Responsibilities**:

- Provide information about products and services.
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
- Maintain customer records by updating account information.
- Process customer orders and payment transactions.
- Refer unresolved customer grievances to designated departments for further investigation.
- Work closely with team members to meet or exceed all customer service requirements.
- Keep up to date with new product and service information and updates.
- Manage and handle customer complaints and feedback professionally.
- Maintain a high level of product and service knowledge to provide suitable solutions to customers.

Qualifications:

- High school diploma or equivalent; college degree preferred.
- Proven customer service experience, preferably in a call center environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Flexibility to work night shifts, weekends, and holidays as needed.
- Proficiency in using customer service software, databases, and tools.

**Skills**:

- Strong verbal and written communication skills.
- Ability to handle stressful situations calmly and effectively.
- Good organizational and multitasking abilities.
- Empathy and patience when dealing with customers.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹28,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental Pay:

- Yearly bonus

**Language**:

- English (required)

Work Location: In person

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