Mc- L3-service- Customer Experience

4 days ago


Akurdi Pune Maharashtra, India Bajaj Auto Full time

**Experience**: 3 - 8 Years

**Location**: AkurdiMaharashtra

**Nature of Job**: After-Sales

**Job role**: Product & Field Support

**BAJAJ AUTO**

**Job Title**

**Customer Experience Manager**

**Level**

**Manager**

**Location Base**

**Pune**

**Department**

**Service**

**Reporting**

**VP - Service**

**Qualities**

**Good Communication Skills, Strategic Thinking, Delivering CX**

Key Roles and Responsibilities

Handling Call Centre Operations
- Role Contribution Percentage: 50%
- Step-up the firsthand Experience for BAL Customer
- Product and Technical Content Development and Training
- Effective Review and Monitoring of Call Centre KPIs such abandon calls, IVR Drops, Call Quality etc.

Customer Complaint Management
- Role Contribution Percentage: 30%
- Connecting to Irate customers / HO Escalations for amicable resolution of customer complaints.
- Preparing complaint closure draft with RCA for various internal stake holders.
- Ensuring TAT of Response & Resolution with Field Team
- Ensuring 100% Complaint RCA by Field Team
- Resolving day to days issues of Field Team Mapping, Incorrect Assignments, Invalid & Duplicate Complaint marking, Closure with Notifications etc.

Service Planning
- Role Contribution Percentage: 20%
- Preparing Quarterly Business Review Docket
- Developing Process SOPs, Benchmarking of Best Practices, Commercial Documents for Business Operations



  • Pune, Maharashtra, India Bajaj Auto Full time

    **Experience**: 3 - 8 Years **Location**: Pune ROMaharashtra **Nature of Job**: After-Sales **Job role**: Product & Field Support **BU - MC Department ( Service - MC )** **L3 - Service** **Job Location** **Regional Office** **BU / Dept** **MC BU** **Level / Grade** **L3** **Job Role/ Function** **Service** **Designation** **Area Service...


  • Akurdi, Pune, Maharashtra, India Bajaj Auto Full time

    **Experience**: 10 - 20 Years **Location**: Akurdi (Pune ) (BACL)Maharashtra **Nature of Job**: After-Sales **Job role**: Collection [BACL] **Description** - Level: L2 - Department: MC Flow - Designation:DGM- RM - Responsible for: Collections performance - Location: City-RO - Experience: Minimum 10 years of experience, preferably in Financial...


  • Akurdi, Pune, Maharashtra, India Bajaj Auto Full time

    **Experience**: 2 - 8 Years **Location**: Akurdi (Pune ) (BACL)Maharashtra **Nature of Job**: After-Sales **Job role**: Collection [BACL] - Level: L4 - Department: MC DMS - Designation: Assistant Manager - Responsible for: Allocation of portfolio to vendor - Location: City - Experience: Minimum 2 years of experience, preferably in Financial...


  • Akurdi, Pune, Maharashtra, India Bajaj Auto Full time

    **Experience**: 3 - 8 Years **Location**: AkurdiMaharashtra **Nature of Job**: After-Sales **Job role**: Product & Field Support **Job Title**: **Mgr/Asst Mgr - Training Support** **Level**: **L3** **Function**: **Operations - EBU** **Department (Sub-function)** **NA** - ** JOB PURPOSE** **Responsibility for identification of training gaps/needs of the...

  • L3 Spares

    21 hours ago


    Akurdi, Pune, Maharashtra, India Bajaj Auto Full time

    **Experience**: 3 - 10 Years **Location**: AkurdiMaharashtra **Nature of Job**: Business Support **Job role**: Others **Job Title**: **Mgr/Asst Mgr - Supply Chain Interface** **Level**: **L3** **Function**: **Spares** **Department (Sub-function)** **NA** - ** JOB PURPOSE** **This role is responsible for interfacing with the Supply chain team, managament of...


  • Pune, Maharashtra, India Bajaj Auto Full time

    **Experience**: 3 - 8 Years **Location**: Pune ROMaharashtra **Nature of Job**: After-Sales **Job role**: Product & Field Support **BU - IBU Department ( Service - IBU )** **L3 - Service** **Job Location** **Regional Office** **BU / Dept** **IBU** **Level / Grade** **L3** **Job Role/ Function** **Service** **Designation** **Area Service...

  • L3-homologation

    6 days ago


    Akurdi, Pune, Maharashtra, India Bajaj Auto Full time

    **Experience**: 5 - 15 Years **Location**: AkurdiMaharashtra **Nature of Job**: R&D **Job role**: Research Central Support **Plant / Location** **AKURDI** **BU /Function / Department** **R&D /QM /Homologation** **Level / Grade** **L3** **Designation** **Manager** **1** **Job Title /Role** **Manager - Homologation...


  • Pune, Maharashtra, India first phoenics solutions inc Full time

    **Job Title**: Customer Support Associate - L1 / L2 / L3 (Full-Time) Customer Service Associate / Executive (Level 2 / 3) **Location**: Cybercity & Magarpatta, Pune **Experience Required**: - **L1**: Freshers to 6 months - **L2**: 6 months to 1 year - **L3**: 1 year and above **Shift Timing**: - **6:30 PM to 3:30 AM IST**: **Working Model**: - **Work...


  • Pune, India SAS Full time

    Senior Cloud Platform Administrator - MCS Job Locations IN-Pune Requisition ID Job Category Information Technology Travel Requirements None Lead Cloud Platform Administrator Business Title: SAS MCS Senior Cloud Operations Administrator As a Senior Cloud Platform Administrator for the SAS MCS team in SAS’s Cloud and Information Services (CIS) division, you...

  • Administrator L3

    22 hours ago


    Pune, Maharashtra, India Wipro Limited Full time

    **Job Description**: - ** - Job Title: Administrator L3 - Req Id: 104976 - City: Pune - State/Province: Maharashtra - Posting Start Date: 10/29/25 - Job Description: **Service Assurance Engineer (L2/L3) - Post-Deployment Support** **Band -**B2 **Rate -**110 K/M **Experience Level -**L2 - 5 to 7 Yrs **Primary Role** Ensure stability and performance of...