Mc- L3-service- Customer Experience

4 days ago


Akurdi Pune Maharashtra, India Bajaj Auto Full time

**Experience**: 3 - 8 Years

**Location**: AkurdiMaharashtra

**Nature of Job**: After-Sales

**Job role**: Product & Field Support

**BAJAJ AUTO**

**Job Title**

**Customer Experience Manager**

**Level**

**Manager**

**Location Base**

**Pune**

**Department**

**Service**

**Reporting**

**VP - Service**

**Qualities**

**Good Communication Skills, Strategic Thinking, Delivering CX**

Key Roles and Responsibilities

Handling Call Centre Operations
- Role Contribution Percentage: 50%
- Step-up the firsthand Experience for BAL Customer
- Product and Technical Content Development and Training
- Effective Review and Monitoring of Call Centre KPIs such abandon calls, IVR Drops, Call Quality etc.

Customer Complaint Management
- Role Contribution Percentage: 30%
- Connecting to Irate customers / HO Escalations for amicable resolution of customer complaints.
- Preparing complaint closure draft with RCA for various internal stake holders.
- Ensuring TAT of Response & Resolution with Field Team
- Ensuring 100% Complaint RCA by Field Team
- Resolving day to days issues of Field Team Mapping, Incorrect Assignments, Invalid & Duplicate Complaint marking, Closure with Notifications etc.

Service Planning
- Role Contribution Percentage: 20%
- Preparing Quarterly Business Review Docket
- Developing Process SOPs, Benchmarking of Best Practices, Commercial Documents for Business Operations


  • Mc-l3-sales-pune

    1 week ago


    Pune, India Bajaj Auto Full time

    **Experience**: 3 - 6 Years **Location**: Pune ROMaharashtra **Nature of Job**: Sales & Marketing **Job role**: Sales **JD - MC L3 - ASM Sales** **Job Title**: - Area Sales Manager**Job Code**: - MC/Area Sales Manager/L3**Function**: - Sales - MC**Sub-function**: **Reports to**: - Divisional/Regional Manager - MC**Office/Location**: **1. JOB...

  • Mc- L3- Service

    1 week ago


    Akurdi, Pune, Maharashtra, India Bajaj Auto Full time

    **Experience**: 4 - 10 Years **Location**: AkurdiMaharashtra **Nature of Job**: After-Sales **Job role**: Product & Field Support **KEY COMPETENCIES** **Technical/** - 1. Knowledge of automobile Preferably 2 Wheeler technology & terminology.**Functional** - 2. Sound knowledge of electronics and electricals and working with scanning tools.- 3. Ability to...


  • Akurdi, Pune, Maharashtra, India Bajaj Auto Full time

    **Experience**: 4 - 10 Years **Location**: AkurdiMaharashtra **Nature of Job**: After-Sales **Job role**: Product & Field Support **INTERACTION WITH STAKEHOLDERS** *** **Internal** **External** **Direct** - Service -field team- Dealers and workshop staff- Plant QA /CQA- Warranty Dept.**KEY COMPETENCIES** **Technical/** - 1. Knowledge of automobile...

  • L3 Ebu Service

    1 week ago


    Akurdi, Pune, Maharashtra, India Bajaj Auto Full time

    **Experience**: 3 - 8 Years **Location**: AkurdiMaharashtra **Nature of Job**: After-Sales **Job role**: Product & Field Support **Job Title**: **Mgr/Asst Mgr - Service,Plng ,Initiatives** **Level**: **L3** **Function**: **Operations** **Department (Sub-function)** **Central Service** - ** JOB PURPOSE** **To Manage central service role to liaison...

  • L3 Cd-electrical

    1 week ago


    Akurdi, Pune, Maharashtra, India Bajaj Auto Full time

    **Experience**: 4 - 8 Years **Location**: Akurdi (CTL)Maharashtra **Nature of Job**: R&D **Job role**: Electrical and Electronics **R&D Electrical/ Electronics** **L3 CD-Electrical & Electronics** **Job role** **CD-Electrical & Electronics** **Relevant Experience** **4-8 years (age limit 35)** **Educational Qualifications** **B.E/ B Tech or ME/M...


  • Pune, India Kasadara Technology Solutions Full time

    Job Description Job Description: We are looking for an experienced L3 Network Engineer to lead our network operations. The successful candidate will have extensive experience with Cisco ACI, Cisco Next Gen Firewalls, Palo Alto Firewalls, Citrix Load Balancers and AAA servers. This role involves designing, implementing, and optimizing network solutions, as...


  • Akurdi, Pune, Maharashtra, India Bajaj Auto Full time

    **Experience**: 1 - 4 Years **Location**: AkurdiMaharashtra **Nature of Job**: R&D **Job role**: Electrical and Electronics **Division** **AKURDI** **Department** **R&D** **Level** **L3** **Functional Area** **VEHICLE INTEGRATION** **1** **Job Title** **Engineer / Asst Manager **2** **Reporting **_Functional reporting to_***: L2 / Team...

  • D&a L3

    1 week ago


    Akurdi, Pune, Maharashtra, India Bajaj Auto Full time

    **Experience**: 3 - 8 Years **Location**: AkurdiMaharashtra **Nature of Job**: Business Support **Job role**: MIS/IT **Job Description - Digital Marketing Manager (Website and Direct Customer** **Assets) Level: L3** About Bajaj AutoThe Bajaj Group is amongst the top 10 business houses in India. Its footprint stretches over a wide range of industries,...

  • L3-ux/ui Designer

    23 hours ago


    Akurdi, Pune, Maharashtra, India Bajaj Auto Full time

    **Experience**: 3 - 4 Years **Location**: Akurdi (CTL)Maharashtra **Nature of Job**: R&D **Job role**: Styling **Job description for UX/UI designer** - Level : L3 - Qualification : B Des / M Des (Communication design, New media/Digital design, Automotive design - Experience : 3 to 4 Years - Job Description: - 1. Advanced proficiency in visual design...


  • Akurdi, Pune, Maharashtra, India Bajaj Auto Full time

    **Experience**: 3 - 8 Years **Location**: AkurdiMaharashtra **Nature of Job**: Business Support **Job role**: Finance **JD - Banking Operations and Compliance** **Plant / RO** - Akurdi**BU / Dept** - FINANCE**Level / Grade** - L3**Job Role/ Function** - Banking Operations and Compliance - Treasury**Designation** - ASST. MGR/MGR...