Customer Service Executive

24 hours ago

Pune Maharashtra, India first phoenics solutions inc Full time

**Job Title**:
Customer Support Associate - L1 / L2 / L3 (Full-Time)

Customer Service Associate / Executive (Level 2 / 3)

**Location**:
Cybercity & Magarpatta, Pune

**Experience Required**:

- **L1**: Freshers to 6 months
- **L2**: 6 months to 1 year
- **L3**: 1 year and above

**Shift Timing**:

- **6:30 PM to 3:30 AM IST**:
**Working Model**:

- **Work from Office (WFO)** - 5 days a week
- **Fixed weekly off**: Saturday & Sunday

**Key Responsibilities**:

- Provide Level 1 to Level 3 technical or process support as per business requirements
- Troubleshoot and resolve basic to moderate technical issues
- Maintain high levels of customer satisfaction
- Accurately log all customer interactions into the system
- Meet defined productivity and quality standards
- Escalate unresolved issues to higher support levels where applicable

**Required Skills**:

- **Excellent verbal and written communication skills** in English
- Good **typing speed** (minimum 30 WPM with 90%+ accuracy)
- Basic **computer literacy** and familiarity with MS Office tools (Excel, Word)
- Ability to multitask and navigate between tools/systems
- **Analytical and problem-solving skills**:

- Team player with a positive attitude

**Pre-requisites**:

- No active backlogs at the time of joining
- Willingness to work in **night shifts** and **WFO (Work from Office)** model
- Must be based in or willing to relocate to **Pune**

**Preferred (for L2 & L3 roles)**:

- Exposure to handling customer queries in a BPO/KPO setup
- Familiarity with SLA-driven support environments

**Why Join Us**:

- Dynamic work environment with learning & growth opportunities
- Fixed weekend offs
- Opportunity to work in a global support role
- Competitive salary and performance-based growth

Pay: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Food provided
- Health insurance

**Education**:

- Bachelor's (required)

**Experience**:

- Typing: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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