Administrator L3

23 hours ago

Pune Maharashtra, India Wipro Limited Full time

**Job Description**:

- **
- Job Title: Administrator L3
- Req Id: 104976
- City: Pune
- State/Province: Maharashtra
- Posting Start Date: 10/29/25
- Job Description:
**Service Assurance Engineer (L2/L3) - Post-Deployment Support**

**Band -**B2

**Rate -**110 K/M

**Experience Level -**L2 - 5 to 7 Yrs

**Primary Role**

Ensure stability and performance of deployed sites; handle escalations and troubleshoot issues across SD-WAN and LAN environments.

**Responsibilities**

**Issue Resolution**
- Troubleshoot **hard-down scenarios**, routing/switching issues.
- Handle **L2/L3 escalations**for SD-WAN and LAN devices.

**Performance Monitoring**
- Monitor network health using **VCO**, **Meraki Dashboard**, and **Aruba Central**.
- Identify and resolve **performance bottlenecks**.

**Configuration Audits**
- Validate deployed configurations against design.
- Recommend and implement **corrective actions**.

**Customer Support**
- Act as a **technical point of contact**for post-deployment issues.
- Provide **RCA and resolution plans**for recurring issues.

**Protocol Expertise**
- Strong understanding of:
- **QoS, DHCP, NTP, SNMP, SSH, IPSec**:

- **Routing protocols**: OSPF, EIGRP, BGP
- **Inter-company routing**and **packet flow analysis**

**Experience Requirements**
- **5-7 years**of L2 experience with **deep troubleshooting**.
- Experience with:
- **VCO VeloCloud Orchestrator**:

- Network control, management, and security protocols (as listed above)

**͏**:
**Do**
- **Ensure timely response of all the tickets raised by the client end user**:

- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

**͏**:
**Deliver**
- No
Performance Parameter
Measure1.100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation

**͏**:
**͏**:

- Mandatory Skills: Network Data Admin.

Experience: 3-5 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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