Administrator - L3

5 days ago

Pune Maharashtra, India Wipro Limited Full time

**Job Description**:

- **
- Job Title: Administrator - L3
- Req Id: 90618
- City: Pune
- State/Province: Maharashtra
- Posting Start Date: 8/29/25
- Job Description:
**Technical Skills**:

- [Mandatory] Minimum 5 years of ServiceNow platform development experience
- [Mandatory] Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals
- [Mandatory] Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each.
- [Mandatory] Perform advanced customizations including Business rules, Script Includes, Client Scripts
- [Mandatory] Experience designing, building and maintaining integration using REST, SOAP web services.
- [Mandatory] Knowledge on Event Management and monitoring tools
- [Mandatory] Experience work on ServiceNow CMDB, Mid server onboarding and troubleshooting, CSDM, Data loads, transform maps.
- [Mandatory] Activate a plug-in, build reports, gauges, and homepages.
- [Mandatory] Set up Service Level Agreements (SLAs) and monitor SLA workflows.
- Knowledge on Server infrastructure, Network infrastructure
- Knowledge on ServiceNow platform modules likes HRSD, APM, PPM, GRC, ITAM
- Experience on troubleshooting production issues and lead team providing solutions.
- Perform platform upgrades, patching adhering to release management and software development best practices.
- Proven experience in up to 1 additional product line outside of ITSM,ITOM
- Responsible for standard configuration, user administration, security, workflow, data management and integrations.
- Aiding in translating business requirements into technical requirementsExperience working in Agile/Scrum methodologies.

**Certifications**:

- ServiceNow Certified Systems Administrator (required)

ServiceNow Certified Application Developer (preferred)

**Educational Qualifications**:
Bachelor’s degree in computer science, Information Services, or related field

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- Mandatory Skills: ServiceNow - IT Service Management.

Experience: 3-5 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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