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U S Health Care Customer Service Representative

3 weeks ago

Hyderabad, India Unislink Full time

**Job Title: AR Executive (Health Care Customer Service Representative - Voice)**

Our company is looking for a skilled healthcare customer service representative to join our growing staff. In this role, you will be responsible for answering phone calls from current, past, and prospective customers. You will answer their questions, provide pre-authorization for medical treatment, and provide them with information about co-payments and related inquiries. If a customer calls to complain, it will be your job to resolve that complaint in a manner that leaves them satisfied.

**Experience Range**:
1 - 3 years

**Educational Qualifications**:
Any graduation,

**Responsibilities**:

- Answer customer phone calls and provide them with the information that they request.
- Resolve customer complaints in a fair manner.
- Elevate customer concerns to managers and supervisors as needed.
- Become knowledgeable about our company’s offerings.
- Provide exceptional customer support in every phone call.
- Previous customer service experience in health care industry is preferred.
- Willingness to work at odd hours as dictated by scheduling needs.
- Ability to quickly survey vast amounts of information to answer customers’ questions.
- Exceptional verbal communication skills

*

**Perks and Benefits**
- 2 Way Cab Facility
- Medical Insurance

**Shift**
- Complete Night Shift
- WFO

**Salary**: From ₹15,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Night shift

Ability to commute/relocate:

- White House,, Hyderabad - 500016, Telangana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- US Health Care: 1 year (preferred)
- Voice Process: 1 year (preferred)

Shift availability:

- Night Shift (preferred)