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Customer Care Representative

4 weeks ago

Hyderabad, India MetroRide Kids Full time

Company Description

MetroRide Kids is your family's trusted commute partner, focused on making daily commutes safe, reliable, and sustainable for children. Leveraging shared mobility, electric vehicles, and artificial intelligence, we have served over 2 million rides and saved over 1.2 million kilograms of CO2 emissions using an all-electric fleet. Supported by Alstom, Toyota Mobility, and Mercedes Benz, our service ensures the safest and most reliable journeys for kids with state-of-the-art technology and rigorous driver checks. Recognized by various awards and accolades, MetroRide Kids sets industry benchmarks in safety and reliability.

Role Description

This is a full-time on-site role for a Customer Care Representative at MetroRide Kids, located in Hyderabad. The Customer Care Representative will be responsible for providing excellent customer service and support, addressing customer inquiries, ensuring customer satisfaction, and maintaining positive interactions with parents and guardians. Daily tasks include handling phone calls, emails, and chat support, resolving issues promptly, and providing feedback to the management team for service improvements.

Qualifications

  • Strong Interpersonal Skills and Communication skills
  • Customer Service and Customer Support experience
  • Ability to ensure Customer Satisfaction
  • Excellent problem-solving and multitasking abilities
  • Proficiency in using customer service software and CRM tools
  • Experience in the transportation or childcare industry is a plus