Customer Care Executive

5 days ago


HITEC City Hyderabad Telangana, India Snow Planners And Builders Full time

**We are hiring**

**Process: Customer Care representative**

**Location: HITEC City, Hyderabad**

**Experience: Minimum 7months of International BPO Experience**

**Qualification: Any Graduate / UG drop. Should not be pursuing regular / part time course**

**2-way cab facility**

**Excellent Communication skill i n English**

**Working Days : 5 days per week / split week off**

**Salary: Upto 4.45LPA Negotiable**

**Shift: ( EU/Middle East//US/UK Shift)**

**US process - Night shift, but agent should be ok with 24*7 / rotational shifts**

**Roles and Responsibilities**:

- Take ownership of customer issues....
- Troubleshoot problems and drive resolutions....
- Escalate unresolved issues to relevant internal teams....
- Collect prompt and accurate customer feedback....
- Document knowledge as solution articles....
- Master the use of a help desk software.

**Salary**: ₹390,000.00 - ₹445,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- International voice process: 1 year (required)

Work Location: In person



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