Customer Success Intern

2 days ago

Vile Parle Mumbai Maharashtra, India CareerNinja Full time

**About Us**: LearnTube is a global, AI-driven product that transforms the scattered content of the internet and YouTube into bite-sized courses complete with a structured path, auto-generated assessments & peer-interactions. Hyper-personalised course content is further generated specific to each user & their goal.

We have 8 Lakh Learners, across 64 different countries & 2112 cities in India. LearnTube provides 200+ Skill courses in domains like Tech, Marketing, Data Science and Design. These courses are rated an awesome 4.8/5 & are delivered through an easy-to-use Whatsapp Bot, a mobile and a web app. Our courses are co-certified by global brands liks Canva, Zoho, Hootsuite, Semrush, Wix & more while 900+ companies including brands like Amazon, Schbang, Foxymoron, Publicis media, Popxo, DU Times hire from us.

**Latest Press Coverage**: Wellfound (formerly Angelist) featured LearnTube on its latest coverage as a Product who is looking for great teams, building great things in the top trending industries

The founder of LearnTube, Mr Shronit Ladhani has a single vision: to get a large number of users to self-learn in an affordable manner and make it super accessible, engaging & leading to outcomes.

**Roles and Responsibilities**:

- Manage the user lifecycle management pre & post-sales of users/learners
- Maintain acceptable performance metrics such as quality, productivity, feedback, and attendance and prepare status/weekly and bi-monthly reports of users
- Monitor and report on feedback, activity, and reviews of users
- Respond to comments and user queries in a timely manner
- Manage the conduction of community activities

**Sills Required**:

- Should have good interpersonal and communication skills
- Those with prior experience in operations are preferred
- Possess MS Excel skills
- Ability to interpret customer engagement metrics
- Experience in launching community initiatives or background in a support-related field

**Why work with us**: We take growth and learning seriously. Working with us could be your best decision if you’re looking to jump five steps ahead in 5x the amount of time. We offer exciting growth opportunities, cross functional learning & ownership. We also offer the chance to work on an exciting product, the opportunity to witness the growth of an early stage start up and be a part of it

You will be given real responsibilities, freedom to make decisions and come up with ideas and work closely with the founder and the core team, all in a flexible, casual and young (mostly under 30) work environment. Flexible work, free drinks and snacks, off-sites etc are just a regular part of our work life.

**Please note that the Programs Team works on Roster model, where Sunday is working.**

**Job Types**: Full-time, Fresher, Internship

**Salary**: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to Commute:

- Vile Parle, Mumbai, Maharashtra (preferred)

Work Location: In person

**Speak with the employer**

+91 9769711364

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