Customer Success Coordinator

4 days ago

Mumbai Maharashtra, India MProfit Software Pvt. Ltd. Full time

**Position Overview**:
As a Customer Success Coordinator, you will play a crucial role in facilitating seamless interactions between our customers and internal teams. You will ensure that all customer scheduling needs are efficiently managed, bridging the gap between sales and customer success. You will also be responsible for directing all inquiries, issues, and escalations to the appropriate internal teams, ensuring timely and effective resolutions.

**Responsibilities**:

- Serve as the primary point of contact for clients and internal teams regarding scheduling needs.
- Coordinate and schedule demo sessions, onboarding sessions, and customer support calls.
- Ensure timely communication with clients regarding their schedules and any changes.
- Work closely with Sales, Customer Success, and Support teams to understand client needs and requirements.
- Coordinate with internal teams to ensure the availability of resources for scheduled sessions.
- Facilitate communication between clients and internal teams to resolve any scheduling conflicts or issues.
- Maintain accurate records of client interactions and scheduled sessions.
- Update and manage scheduling tools and CRM systems to reflect current appointments.
- Identify opportunities to improve scheduling processes and client communication.
- Maintain accurate records of customer interactions and transactions using our CRM system

**Qualifications and Requirements**:

- Bachelor’s degree in Business Administration, Communication, or a related field.
- Fresher or 1-2 years of experience in operations, coordination, or administrative roles.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
- Attention to detail and problem-solving abilities.
- Experience in a SaaS platform would be an advantage.
- Proficiency in scheduling tools and ticketing tools like FreshDesk, ZohoDesk, ZenDesk etc. would be preferred.

Pay: ₹200,000.00 - ₹300,000.00 per year

Schedule:

- Day shift
- Fixed shift

Application Question(s):

- Out of 10, how much would you rate your written communication skills?

**Education**:

- Bachelor's (required)

Work Location: In person

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