Customer Service Advisor
2 weeks ago
**Job Title**: Customer Service Advisor (eCommerce - UK Shift)
**Location**: Mumbai (Work from Office Only)
**Job Type**: Full-time
**Shift Timing**: Monday to Friday, 11:30 AM to 9:30 PM IST (7:00 AM to 5:00 PM UK Time)
**Job Summary**:
**Key Responsibilities**:
- Resolve queries using **Freshdesk** or **Zendesk**:
- Process customer orders and returns via **Shopify**:
- Update internal trackers using **ClickUp** or **Trello**:
- Maintain and help improve existing **SOPs and documentation**:
- Occasionally make outbound calls (e.g., for delivery updates - no sales involved)
**Future Scope**:
- Potential to grow into **logistics coordination** and **purchase order management** after core CS tasks are established
**Requirements**:
- 1-3 years of experience in **BPO** or **eCommerce customer service**:
- Proficiency with ticketing platforms like **Freshdesk**/**Zendesk**:
- Experience with **Shopify** preferred
- Strong written and verbal communication skills in **English**:
- Familiarity with UK customer service tone and etiquette
- Ability to coordinate internally in **Hindi or Gujarati** is a plus
**Workload**:
- Average handling time: ~5 minutes per interaction
**Perks & Benefits**:
- Long-term engagement opportunity
- Direct exposure to UK-based operations
- All tools and systems (VoIP, trackers, CRMs) provided
**Location**: Mumbai - This is a full-time, office-based position.
**Start Date**: Immediate joiners preferred
Pay: ₹360,000.00 - ₹420,000.00 per year
-
Customer Service Advisor Voice
5 days ago
Mumbai, Maharashtra, India Tata Consultancy Services Full time**TCS Mumbai Hiring for Customer Service Advisor [Voice]** **Job Summary**:Role** : Customer Service Advisor [Voice] **Experience**: 1 to 5 years **Job Location**: Mumbai =============================== **Customer Service Advisor [Voice]**: **Skills Required**: - Good Facilitation Skills, Strong Verbal and written communication. - Ability to work effectively...
-
Property Advisor
2 weeks ago
Sadashiv Peth, Pune, Maharashtra, India Our Property Advisor Full time**Job Title: Property Advisor** **Company**: Our Property Advisor **Location**: Pune **About Us**: Our Property Advisor is a leading real estate firm in Pune, dedicated to providing expert property solutions and exceptional customer service. We pride ourselves on our in-depth market knowledge and personalized approach to real estate. **Position...
-
Customer Service Advisor
1 week ago
Powai, Mumbai, Maharashtra, India Morya Luxury Car Care Full timeJob Description: Looking for a Car Service Advisor to handle customer vehicle servicing needs. **Responsibilities**: Talk to customers and understand vehicle issues Make job cards and give service estimates Coordinate with workshop technicians Keep customers updated and ensure timely delivery Upsell additional services when...
-
Customer Service Advisor
2 days ago
Mumbai, Maharashtra, India Evercaring Pharmacy Full timeCustomer Service Advisor - Telesales (Night Shift) **Key Responsibilities**: - Engage with US-based customers, via telephone to provide information about products or services, take orders, answer questions, and handle complaints. - Utilize effective sales techniques to upsell products and services. - Work towards meeting or exceeding individual and team...
-
Customer Service Advisor
2 weeks ago
Mumbai, Maharashtra, India Ayvens Full time**At Ayvens, progress starts with you.** Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. A Customer Service Advisor for Customer Service Department based in Mumbai, who will be an integral part of the Customer Service Department Team and reporting to the Manager - Customer...
-
Service Advisor
1 week ago
Vashi, Navi Mumbai, Maharashtra, India ALL ABOUT MOTORS Full timeService Advisor/Floor Manager **Job Description**: - We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians. Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed also managing the technicians on the floor. They may...
-
Service Advisor
4 days ago
Vashi, Navi Mumbai, Maharashtra, India ALL ABOUT MOTORS Full timeService Advisor/Floor Manager **Job Description**: - We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians. Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed also managing the technicians on the floor. They may...
-
Service Advisor
5 days ago
Mumbai, Maharashtra, India Boyen Haddin Consulting & Technology Pvt Ltd Full time**Job Title**: Service Advisor **Industry**: 4-Wheeler Automobile **Location**: Lower Parel, Turbhe, Mira Road, Nalasopara **Experience**: Minimum 1 Year **Education**: Any Graduate / Diploma **Responsibilities**: - **Customer Interaction**: - Greet customers promptly and professionally. - Understand customer concerns regarding their vehicles. - Advise...
-
Service Advisor
6 days ago
Mumbai District, Maharashtra, India Global Hunt Full timeWe have urgent opening for Service Advisor for Jaguar,Honda and Mercedes in Mumbai. **Experience**: 1-3+ years in an Automobile Service Center as a Service Advisor or similar role. - ITI / Diploma in Mechanical Engineering or Automobile Engineering. - Greet customers and assist them in identifying their vehicle maintenance and repair needs. - Listen to...
-
Customer Service Advisor
2 weeks ago
Mumbai, India Evercaring Pharmacy Full timeWork from home - Customer Service Advisor - Immediate Start - UK Shift **Duties**: Make inbound and outbound calls Deal and resolve customer service issues Be empathetic and provide good customer service solutions **Requirements**: Must have excellent spoken and written English Must have a neutral English accent Must be hardworking and have attention...