Customer Service Advisor Voice

2 weeks ago

Mumbai Maharashtra, India Tata Consultancy Services Full time

**TCS Mumbai Hiring for Customer Service Advisor [Voice]**
**Job Summary**:Role** : Customer Service Advisor [Voice] **Experience**: 1 to 5 years **Job Location**: Mumbai
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**Customer Service Advisor [Voice]**:
**Skills Required**: - Good Facilitation Skills, Strong Verbal and written communication. - Ability to work effectively in ambiguity, shifting priorities and multiple deadlines. - Possess excellent interpersonal skills, Open to all available Shifts, working on weekends
- Handling Inbound calls - Be Focused on achieving SLA defined by the project - Need work in co ordination with Sales Team, Account Department and the Lodges - Updating trackers on daily basis - Previous voice experience preferred - Visualizing, planning and achieving improvement in team productivity - Coach and help team members whenever required - Maintain healthy group dynamics - Should be flexible to work as per Process/Team Requirements - Coordinate with internal and external customers as necessary - Should be Familiarize with customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance - 24*7 working window - Maintain and update internal reports
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Qualifications :BACHELOR OF ARTS

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