Service Advisor

13 hours ago


Vashi Navi Mumbai Maharashtra, India ALL ABOUT MOTORS Full time

Service Advisor/Floor Manager

**Job Description**:

- We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians. Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed also managing the technicians on the floor. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled.

Ultimately, you will work directly with customers to understand their needs and provide our Service Technicians with the information required to provide excellent service.

**Responsibilities**:
Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up

Provide customers with information and upsell other services. Manage and oversee the workshop’s workflow and schedule.

Call customers to advise them about service changes or car pick-up times

Maintain positive customer relationships to ensure repeat business

**Requirements**:
Proven work experience as a Service Advisor or similar role

A strong understanding of automotive technology and the automotive industry

Proficiency with industry-specific software

Excellent customer service, interpersonal and communication expertise

Strong organizational, decision-making and problem-solving skills

Relevant training and/or certifications as a Service Advisor

Pay: ₹250,000.00 - ₹280,000.00 per month

Schedule:

- Morning shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Service Advisor: 3 years (required)

**Location**:

- Vashi, Navi Mumbai, Maharashtra (required)

Work Location: In person


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