Customer Operations Administrator

2 days ago

Panchkula, India WTechy Full time

**Key Responsibilities**:

- Manage backend operations, including [e.g., shipment scheduling, data entry, inventory updates, or logistics coordination].
- Actively communicate with truck drivers via phone calls or messaging platforms to confirm schedules, provide instructions, and resolve issues.
- Maintain accurate records of driver communications, shipment details, and operational activities in CRM or logistics management systems.
- Collaborate with logistics, warehouse, and customer support teams to streamline processes and ensure smooth operations.
- Handle sensitive information, such as driver schedules or client contracts, with confidentiality and adherence to company policies.
- Assist with additional office-based administrative tasks, such as preparing reports, updating databases, or coordinating with vendors.

**Qualifications and Skills**:

- **Communication**: Exceptional English language skills in reading, writing, and speaking, with the ability to communicate clearly and professionally with clients, and colleagues.
- **Logistics Knowledge**: Understanding of logistics or supply chain operations, including tracking shipments and coordinating with drivers. Prior experience in transportation or logistics is a plus.
- **Calling and Coordination**: Confidence in making phone calls and maintaining regular communication with truck drivers to ensure compliance with schedules.
- **Organizational Skills**: Strong ability to manage multiple tasks, prioritize deadlines, and maintain attention to detail in a dynamic office environment.
- **Technical Skills**: Proficiency in Microsoft Office, Google Workspace, and logistics software [e.g., TMS like Transplace, Fleet Complete, or similar]. Familiarity with CRM systems is an advantage.
- **Problem-Solving**: Ability to troubleshoot operational issues, such as delivery delays or driver concerns, and implement effective solutions.
- **Education**: High school diploma or equivalent required; a degree in logistics, business administration, or a related field is preferred.
- **Experience**: 1-2 years in backend operations, logistics coordination, or a similar role; freshers with strong communication skills may be considered.

**Requirements**:

- Willingness to work from the office in during standard business hours or specific shifts.
- Comfortable making frequent phone calls to clients, with clear and professional communication.
- Reliable transportation to commute to the office.
- Ability to work in a team-oriented office environment while handling independent tasks.

**Preferred Qualities**:

- Proactive and resourceful, with a strong sense of responsibility for operational outcomes.
- Adaptable to changing schedules or urgent logistics needs.
- Comfortable working under pressure and resolving time-sensitive issues.

Pay: ₹20,000.00 - ₹45,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

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