Customer Support Assistant

2 weeks ago

Nikol Ahmedabad Gujarat, India MY SOLAR Full time

As a Customer Support Assistant at MY SOLAR, your main role is to provide outstanding service to customers by managing their queries, ensuring timely invoice payments, and maintaining positive engagement. You will collaborate with the sales, finance, and operations teams to resolve customer issues efficiently and contribute to a seamless customer experience.

**Relevant Industry Experience**:

- Experience in customer service, support, or coordination roles, preferably in solar, electrical, or renewable energy industries.

**Job Summary**:

- Provide excellent customer service and support to ensure customer satisfaction.
- Manage customer queries, coordinate invoice payments, and ensure customer engagement.
- Collaborate with sales, finance, and operations teams for smooth communication and issue resolution.

**Key Skills**:

- Strong customer service orientation
- Proficiency in CRM software (e.g., Salesforce)
- Problem-solving and conflict resolution skills
- Ability to follow up on overdue invoices
- Strong verbal and written communication skills
- Time management and multitasking abilities
- Attention to detail in resolving customer issues

**Key Responsibilities**:

- Follow up on invoice payments and ensure timely collections
- Maintain customer engagement post-sales or issue resolution
- Coordinate with finance for accurate and timely invoicing
- Update customer data and interactions in the CRM system
- Provide feedback on recurring customer issues to the team
- Assist in improving customer support processes and documentation

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Nikol, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have strong communication skills, both written and verbal?
- Do you have basic knowledge of CRM systems to manage customer data?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Support Assistant: 2 years (required)

**Language**:

- English (required)

Work Location: In person

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