Grievance Redressal Officer-ho

Grade: M2/M3 Role: Grievance Redressal Officer Job Role - Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk. - Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations. - Suggest projects for improvement in...

About Snapmint:Snapmint is a leading fintech company redefining access to consumer credit in India. With over 10 million customers across 2,200+ cities, our zero-cost EMI platform enables responsible purchases without the need for a credit card across categories like fashion, electronics, and lifestyle.India has over 300 million credit-eligible consumers,...

Job Description Role: Grievance Redressal Officer Job Role - Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk. - Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations. - Suggest projects for...

About Snapmint:Snapmint is a leading fintech company redefining access to consumer credit in India. With over 10 million customers across 2,200+ cities, our zero-cost EMI platform enables responsible purchases without the need for a credit card across categories like fashion, electronics, and lifestyle.India has over 300 million credit-eligible consumers,...

Location - Mumbai Designation - Executive Experience - 1-2 years Qualification - PGDM / graduate - Processing Queries / Investor Grievances (IG) received at NSDL against DPs, Issuers and RTAs. - Ensuring Turnaround Time (TAT) for attending IGs. - Monitoring redressal status of IGs and regular follows ups /reminder letters to DP/Issuer/RTA. - Analysis of...

**Qualifications**: Graduate in any discipline. **Experience**: 5-10 years of experience in admin roles within infrastructure, road, or highway construction companies Prior exposure to multi-site coordination from HO level is an added advantage Should be proficient in computer operations. **Responsibilities**: Collect and review reports from site admin...

CX Team: Head Executive Customer Relations **Department** **Customer Experience** **_Location _** - Mumbai **_Grade _** - M8 **Job Role**: - The incumbent is expected to lead the Executive Customer Relations desk - handling escalations to Board of directors & Senior management. - S/he will be accountable for providing end-2-end resolution to the...

**Position Title: Customer Delight Executive**: **Location: Mumbai - HO**: **Department: Customer Development - Centre of Excellence**: The Customer Delight Executive reports to the National Sales Operations Manager and is responsible to handle the various Customer Centricity agenda of the CD function. The focus of the role would be largely to manage the...

**Internal Job Posting - Real Time Analyst **No Of opening: 1** **Location: Mumbai** **Job Grade: M2 **Responsibilities** - Ensuring all stand MIS are submitted on timely manner with complete and accurate information as when required by business - Managing queuing in partnership with Supervisors (COD) by relaying real time concerns on AUX, Talk time...

Workforce management (WFM) include forecasting inflow volumes and staffing requirements, Managing and allocation of assignments to team member and respective stake holder for all Nodal and Regulatory complaints efficiently, monitoring real-time adherence to schedules, analysing performance data to make data-driven decisions for continuous improvement.