Patient Relation Officer

2 days ago

Bengaluru Karnataka, India Mind and Brain Hospital Full time

**Job Purpose**:
To act as the primary point of contact for patients and their families, ensuring a positive patient experience by assisting with admission, discharge, billing, appointments, and addressing queries or concerns in a professional and empathetic manner.

**Key Responsibilities**:

- **Patient Interaction & Support**:

- Welcome patients and relatives, provide guidance on hospital services, procedures, and policies.
- Assist in admission and discharge formalities, ensuring a smooth process.
- Address patient and family concerns promptly and escalate issues to the concerned authority when required.
- Regularly check on patient satisfaction during hospital stay.
- **Coordination & Communication**:

- Coordinate between patients, doctors, nursing staff, and administration to resolve concerns.
- Assist patients in booking appointments, follow-ups, and investigations.
- Facilitate smooth flow of information between departments for patient needs.
- **Customer Service & Complaint Handling**:

- Handle patient grievances with empathy and professionalism.
- Provide clear explanations regarding billing, insurance, and hospital procedures.
- Ensure every patient leaves with a positive experience of hospital services.
- **Documentation & Compliance**:

- Maintain accurate patient interaction records, feedback forms, and complaint logs.
- Support the hospital in quality audits and accreditation processes.
- Ensure compliance with hospital standards, patient rights, and confidentiality policies.

**Qualifications & Skills**:

- Graduate in **Hospital Administration, Healthcare Management, or any related field**.
- Prior experience in a hospital/healthcare setup preferred.
- Strong communication and interpersonal skills.
- Patient-centric approach with empathy and problem-solving ability.
- Proficiency in MS Office and hospital software.
- Ability to handle stressful situations calmly and professionally.

**Work Conditions**:

- Based in hospital front office, wards, or OPD.
- Rotational shifts including weekends/holidays if required.
- Direct interaction with patients, attendants, and hospital staff on a daily basis.

**Job Types**: Full-time, Permanent

Pay: ₹10,241.78 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

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