Patient Relations Executive

2 weeks ago

Bengaluru Karnataka, India Archish Fertility & IVF Full time

**Job Summary**:
We are seeking a courteous, professional, and organized **People Relations Executive** to join Archish. As the first point of contact for patients and visitors, you will play a vital role in delivering excellent customer service, managing front office operations, and ensuring the smooth flow of administrative activities.

**JOB DESCRIPTION - ROLES AND RESPONSIBILITIES**
- Greet and assist patients, visitors, and vendors in a warm and professional manner.
- Maintain and update patient records in the system with accuracy and confidentiality.
- Manage Queue/waiting time efficiently by coordinating with the staff.
- Coordinate with Patients, doctors, nurses, Marketing team and administrative staff to ensure timely patient service.
- Follow up on no show event, foreign patients, scans and google reviews.
- Process billing, payments, and issue receipts as needed
- Manage front desk inventory, stationery, and cleanliness of the reception area.
- Manage Patient records, data entry, feedback collection and feedback analysis.
- Patient engagement - offer refreshments, send wishes on special occasions etc.
- Updating ARTIS regularly
- Patient Service quality
- Any other tasks as assigned.

**QUALIFICATION**
- Any Graduate from a recognized university
- Proved 1-2 years experience as a People relations executive, front desk executive, receptionist, or customer service representative (preferably in the medical field)
- Computer skills with experience of using MS office (word, excel, PPT, outlook, etc).
- Excellent verbal and written communication skills
- Strong organizational, interpersonal, and problem-solving skills
- Ability to multitask and remain calm in a fast-paced environment
- Basic understanding of medical terminology and procedures (preferred)
- Fluent in English and Kannada.
- Prior experience in medical field is an added advantage.

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

Work Location: In person

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