Chat Support Executive

2 days ago

Salt Lake City, India W3 Designerz Full time

_**MindSphere IT Solutions Pvt. Ltd**_ is a leading IT and BPO services company based in USA, focused on offering world-class solutions for business of all sizes. Our services are tailored to meet the demand of your business helping it to grow further. Our custom solutions are backed with years of industry experience and data so you can be at peace knowing that our services are built on real-life and qualitative benchmarks. From specifications to delivery, we got you covered.
- **Job Title: Customer Support Executive.**_
- **Job Location: Bidhannagar, Kolkata.**_
- **, Permanent**_
- _
We are seeking enthusiastic individuals to join our dynamic Customer Service team As
a Customer Support Executive, you will be responsible for delivering exceptional service to our
from diverse backgrounds and cultures while contributing to the success of one of the leading
Bpo Organization in the world.
- **Roles and Responsibilities**_:

- Provide accurate information about our services,
- Assist customers in navigating our website and resolving any technical issues they encounter.
- Address customer concerns, complaints, and feedback with empathy and professionalism.
- Work closely with other departments to ensure prompt resolution of customer issues.
- Maintain a high level of customer satisfaction by exceeding service standards and expectations.
- Adhere to company policies and procedures while handling customer interactions.
- Keep accurate records of customer interactions and transactions using our CRM system.
- **Requirements**:_
- Excellent communication skills in English, both written and verbal.
- Ability to type quickly and accurately while chatting with customers.
- Strong interpersonal skills with a customer-centric approach.
- Good problem-solving skills and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Flexibility to work rotational shifts, including weekends and holidays.
- Minimum educational qualification: HSC or equivalent.
- **Benefits**_:

- Competitive salary with a maximum of 25k in hand.
- Opportunity to work with a reputable and globally recognized brand.
- Comprehensive training programs to enhance your skills and knowledge.
- Friendly and supportive work environment.
- Career growth and advancement opportunities within the organization.
- **Work Schedule**:_
- Night shifts ( 9 hours),
- **Interview Rounds**:_
- **1. HR**_
- **2. Operations**_
- **3. Manager**_
- **Job Types: Full-time, Permanent**_

**Salary**: ₹15000 - ₹21000.
- **Rajesh Majumder
- 8777465433 (HR) **_

**Salary**: ₹9,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Internet reimbursement
- Leave encashment

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91
8777465433

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