Customer Happiness Associate

2 weeks ago

Noida Uttar Pradesh, India The Svaya Full time

The Svaya is a fashion brand that redefines Indian wear with size-inclusive, stylish designs ranging from S to 7XL. The brand aims to empower women of all shapes to celebrate themselves through fashion.

CTC: 2 LPA

**What you'll do**:
**Engage & Delight Customers**
- Assist customers with order updates, sizing queries, and product recommendations and post sale journey
- Go the extra mile to ensure every customer feels valued and satisfied

**Resolve Issues Efficiently**
- Address and resolve order-related concerns like delays, exchanges, and returns
- Coordinate with the operations and logistics team to ensure seamless order fulfilment
- Proactively identify common issues and suggest improvements in customer experience

**Enhance Customer Experience**
- Gather customer feedback and share insights with the marketing and product teams
- Help build a community of happy customers by personalizing interactions
- Maintain customer records and reports for seamless follow-ups

**Represent The Svaya’s Brand Voice**
- Communicate in a friendly, professional, and empathetic manner
- Uphold The Svaya’s values of inclusivity, care, and customer-first approach

**Who You Are**:
**A People Person** - You love interacting with people and have excellent communication skills

**A Problem-Solver**- You stay calm under pressure, find & resolve solutions quickly, think fast, and don’t let problems escalate

**Highly Organized**- You pay attention to the smallest details, ensuring accuracy in customer interactions and manage multiple tasks efficiently without getting overwhelmed

**A Quick Learner** - You adapt to new systems and tools effortlessly

**Fashion-Savvy**-You understand women’s fashion and can guide customers on styling & fit

**A Team Player** - You collaborate well with internal teams to provide the best customer service

**Process-Oriented** - You understand the importance of structured workflows and follow them diligently

**Requirements**:
1+ years of experience in customer service, preferably in e-commerce or fashion

Strong communication skills (both written & spoken in English + Hindi)

A positive attitude and willingness to go the extra mile for customers

**Why Join Us?**

Be part of a growing brand with a strong community of happy customers

Work in a dynamic, fun, and fashion-driven environment

Opportunity to shape the customer experience strategy and grow with the company

Employee discounts, flexible work culture & a supportive team

**Job Types**: Full-time, Part-time

Pay: ₹12,000.00 - ₹16,000.00 per month

Schedule:

- Day shift

Work Location: In person

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