Customer Happiness Executive

5 days ago


Noida Sector Noida Uttar Pradesh, India Ucertify Full time

**US Process (Night Shift/ Rotational Shift)**

**Location : Noida 63 G**

**Experience: 3- 6 years**

**Salary : 35K-50K**

**Customer Support**

**Job brief**:
**Responsibilities**:

- Diagnose and resolve bugs.
- Ask customers specific questions to get to the bottom of the issue quickly.
- Follow up on bugs until they're resolved, adhering to agreed-upon deadlines.
- Assign unsolved issues to the appropriate internal teams.
- Provide customers with timely and accurate feedback.
- Ascertain that all issues are adequately documented.
- Organize and manage multiple open issues at the same time.
- Prepare timely and accurate reports.
- Notes and guides can be used to record technical knowledge.
- Maintain a relationship with clients and customers.

**Requirements**:

- Computer systems, mobile gadgets, and other tech products are well-understood.
- Ability to troubleshoot and resolve fundamental technical difficulties.
- Knowledge of remote desktop software and help desk software.
- Excellent communication and problem-solving abilities.
- Ability to provide written and verbal step-by-step technical assistance.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline.

Pay: ₹35,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

**Language**:

- English (required)

Work Location: In person



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