Customer Relationship Executive

6 days ago

Remote, India Medway Technologies Private Limited Full time

About MedPay®

We are a VC-funded startup building India’s largest OPD network of healthcare service providers enabling cashless insurance transactions. We are operating across 450+ Cities and 4000+ Pincodes pan India.
- Offering proactive assistance and support to customers throughout their journey, from pre-purchase inquiries to post-sales assistance, to ensure a smooth and seamless experience.
- Actively listening to customers’ concerns, questions, and feedback to understand their needs fully and offer tailored solutions and responses.
- Analyzing customer issues and finding effective solutions to resolve problems efficiently and to the customer’s satisfaction.
- Demonstrating empathy and patience when dealing with frustrated or upset customers, aiming to turn a negative experience into a positive one.
- Actively seeking customer feedback and insights to help identify areas for improvement and provide valuable input to the organization’s customer experience strategy.
- Staying updated on product or service changes, industry trends, and customer service best practices to improve skills and knowledge.
- English & Hindi are mandatory language.
- Mandatory 6 working day with 1 rotational week off.

**Salary**: ₹15,000.00 - ₹17,000.00 per month

**Benefits**:

- Paid time off
- Work from home

Schedule:

- Day shift

Work Location: Remote

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