Customer Relationship Executive

2 days ago

Remote, India ZentraTech Full time ₹ 3,84,000 - ₹ 6,00,000 per year

We're hiring Customer Relationship Executives (Sales & Support) to engage with users, provide personalized assistance, and help them choose the right plans to move forward in their second marriage journey.

This role is ideal for women or homemakers looking to restart their careers and professionals who are empathetic, confident communicators, and passionate about helping people while achieving realistic sales goals.

If you have experience in customer service, matrimony platforms, or sales calls, this is the right opportunity to grow in a flexible, meaningful, and purpose-driven environment.

Key Responsibilities:

  • Engage with users through calls, WhatsApp, and email, offering warm and effective support.
  • Identify user needs and recommend the right membership plans with empathy and professionalism.
  • Follow up with interested users and convert leads into premium memberships.
  • Handle inbound and outbound calls, including Sunday ad responses.
  • Schedule and coordinate video meets between users when required.
  • Maintain detailed call records, user feedback, and follow-up updates in CRM tools or spreadsheets.
  • Share insights from user conversations to help improve our services and communication strategy.
  • Manage small WhatsApp communities or user groups to keep members informed and engaged.

Qualifications & Experience:

  • Minimum 2 years of experience in Customer Support / Sales / Relationship Management (must).
  • Prior experience in matrimony or marriage-related services is a strong advantage.
  • Proven ability to convert inquiries into sales while maintaining a positive customer experience.

Skills Required:

  • Excellent communication in English, Tamil, & Hindi (knowledge of other Indian languages is a plus).
  • Confidence in phone conversations, WhatsApp chats, and follow-up calls.
  • Comfortable explaining service plans and benefits to users clearly and persuasively.
  • Empathetic, patient, and able to maintain professionalism in all user interactions.
  • Organized, self-motivated, and capable of working independently in a remote environment.
  • Basic knowledge of CRM tools, spreadsheets, and lead tracking.

Education:

  • Any graduate (Preferred).

Job Type: Full-time

Salary: Salary based on experience. It is not a constraint for the right candidate.

Job Types: Full-time, Contractual / Temporary

Pay: ₹9, ₹32,000.00 per month

Benefits:

  • Flexible schedule
  • Work from home

Language:

  • Hindi (Preferred)
  • English (Preferred)
  • Tamil (Preferred)

Work Location: Remote

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