Customer Relationship Executive

2 days ago

Remote, India Supportstraw Technologies Private Limited Full time ₹ 19,20,000 - ₹ 24,00,000 per year

Location: Remote (Work From Home)

Shift Timings: Any 9-hour shift between 9 AM-9 PM IST

Schedule: 6 days a week (Monday to Sunday, with 1 rotational weekly off)

Salary: ₹16,000 - ₹20,000 in-hand + Incentives up to ₹2,000

About the company:

Datastraw Technologies is a modern outsourcing partner helping fast-growing D2C brands enhance their customer experience through technology, efficient processes, and skilled communication. We work with digital-first businesses to strengthen their customer retention, support, and sales operations across multiple touchpoints.

About the Role:

We are looking for proactive Customer Relationship Executives who can deliver exceptional customer experiences while driving order closures and retention. This is a voice-based role that blends customer support with sales, where you'll connect with customers, assist them with queries, and encourage them to complete or repeat their purchases.

Key Responsibilities

  • Make outbound calls to customers who have shown interest in products or left incomplete orders.
  • Assist customers in placing orders, resolving payment or delivery concerns, and applying available discounts or offers.
  • Handle basic post-purchase support such as order tracking, returns, and general product assistance.
  • Conduct follow-up and feedback calls to improve customer satisfaction and encourage repeat purchases.
  • Maintain accurate records of each conversation and update information in the CRM system.
  • Consistently meet performance goals such as call quality, order conversion, and customer retention metrics.

Requirements

  • Minimum 6 months of experience in a customer-facing role (voice process preferred).
  • Excellent spoken communication skills in Hindi and English; fluency in additional languages is an advantage.
  • A friendly yet persuasive approach with good problem-solving and listening skills.
  • Ability to work independently in a fast-paced, target-oriented setup.
  • A personal laptop/desktop with webcam and a reliable internet connection.
  • Willingness to work on rotational shifts, including weekends and public holidays.

Perks & Benefits

  • Fixed monthly salary with attractive performance-based incentives.
  • Opportunity to represent a fast-growing D2C brand and gain hands-on experience in customer engagement.
  • Remote working convenience with ongoing learning and growth opportunities.
  • Supportive and collaborative team culture that values initiative and performance.

Job Types: Full-time, Permanent

Pay: ₹16, ₹20,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off
  • Work from home

Application Question(s):

  • Do you have a personal laptop/desktop with webcam and a stable internet connection?
  • This is a target-based role with calls/day and 15-20 conversions/day. Are you comfortable working in such an environment?
  • Tell us about a time when you dealt with a difficult or unhappy customer. What was the situation, how did you handle it, and what was the outcome?
  • If many customers are not responding to your calls or messages, what steps would you take to improve engagement and recover abandoned carts?

Experience:

  • Customer service: 1 year (Preferred)
  • Inside sales: 1 year (Preferred)

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: Remote

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