Customer Relationship Officer

2 weeks ago

Borivali Mumbai Maharashtra, India FirstCry.com Full time

**Responsibility -**
Ø -Greet and direct customers
Ø -Provide accurate information (e.g. product features, pricing and after-sales services)
Ø - Answer customers’ questions about specific products/services
Ø - Conduct price and feature comparisons to facilitate purchasing
Ø - Cross-sell products
Ø - Stay up-to-date with new products/services
**Project Description: (Project on which the new hire will work)**:
Ø - Proven work experience as a Retail Sales Representative or Sales Associate or similar role
Ø - Understanding of the retail sales process
Ø - Familiarity with consumer behavior principles
Ø - Knowledge of inventory stocking procedures
Ø - Basic math skills
Ø - Track record of achieving sales quotas
Ø - Excellent communication skills, capable of building trusting relationships
Ø - Ability to perform in fast-paced environments
Ø - Flexibility to work various shifts

Schedule:

- Day shift

Ability to commute/relocate:

- Borivali, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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