Hotel Operations Executive

4 days ago


Gurugram Haryana, India EaseMyTrip Full time

**Job Title**: Hotel Operations Executive
**Location - Gurgaon ( Sec 32 )Job Summary**:
We are looking for a **Hotel Operations Executive** to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.
**Key Responsibilities**:

- Manage post-booking queries, modifications, and cancellations.
- Coordinate with hotels for confirmations and issue resolution.
- Handle escalations, refunds, and payment discrepancies.
- Maintain booking records and improve processes.

**Requirements**:

- **Experience**: 1+ years in hotel reservations, operations, or customer service.
- **Skills**: Strong communication, problem-solving, and coordination.
- **Technical**: Familiarity with OTA booking systems is a plus.

**About Us**
- Bootstrapped itself till IPO
- 2nd Largest OTA

Pay: ₹200,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance

Work Location: In person

Application Deadline: 30/08/2025
Expected Start Date: 08/09/2025



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