
Hotel Receptionist
7 days ago
Position: Hotel Receptionist
Location: Gurgaon
**Salary**: 2-3LPA
Job Summary:
Key Responsibilities:
1. Guest Services:
- Handle guest check-ins, check-outs, and room assignments
- Resolve guest complaints and concerns
2. Front Desk Operations:
- Manage front desk activities, including key cards, guest messages, and mail
- Maintain accurate records and reports
3. Room Allocation:
- Ensure optimal room allocation and maximize occupancy
4. Guest Relations:
- Build strong relationships with guests and ensure loyalty
5. Team Management:
- Supervise and train front office staff to ensure high-quality service
**Requirements**:
- Bachelor's degree in Hospitality, Business, or related field
- Minimum 2 years of experience in front-office operations
- Excellent communication, customer service, and problem-solving skills
- Ability to work under pressure and meet targets
- Knowledge of hotel software and Microsoft Office
- Experience in a luxury hotel or high-end hospitality establishment
- Strong understanding of front office operations and guest service principles
**Job Types**: Full-time, Permanent
Pay: ₹200,000.00 - ₹300,000.00 per year
**Benefits**:
- Food provided
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person
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