Hotel Receptionist

6 days ago

Gurugram Haryana, India Lime Tree Hotels Full time

Position: Hotel Receptionist

Location: Gurgaon

**Salary**: 2-3LPA

Job Summary:
Key Responsibilities:
1. Guest Services:

- Handle guest check-ins, check-outs, and room assignments
- Resolve guest complaints and concerns

2. Front Desk Operations:

- Manage front desk activities, including key cards, guest messages, and mail
- Maintain accurate records and reports

3. Room Allocation:

- Ensure optimal room allocation and maximize occupancy

4. Guest Relations:

- Build strong relationships with guests and ensure loyalty

5. Team Management:

- Supervise and train front office staff to ensure high-quality service

**Requirements**:

- Bachelor's degree in Hospitality, Business, or related field
- Minimum 2 years of experience in front-office operations
- Excellent communication, customer service, and problem-solving skills
- Ability to work under pressure and meet targets
- Knowledge of hotel software and Microsoft Office
- Experience in a luxury hotel or high-end hospitality establishment
- Strong understanding of front office operations and guest service principles

**Job Types**: Full-time, Permanent

Pay: ₹200,000.00 - ₹300,000.00 per year

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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