Assistant Front Office Manager Hotel Industry

6 days ago


Murthal Haryana, India Hotel Park Blu Full time ₹ 18,00,000 - ₹ 36,00,000 per year
  • Staff Management: Supervise, train, and coach front desk staff, including receptionists, concierge, and bell staff, to ensure they provide exceptional customer service. Create and manage staff schedules to ensure adequate coverage.
  • Guest Services: Ensure guest satisfaction by managing check-ins and check-outs efficiently and resolving guest inquiries, complaints, and requests promptly. Act as a role model for delivering exceptional guest experiences.
  • Operations Management: Oversee daily front desk operations, including reservations, room assignments, and the proper functioning of the property management system (PMS).
  • Departmental Coordination: Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure smooth operations and a seamless guest experience.
  • Administrative and Financial: Manage administrative duties like accurate record-keeping, inventory of supplies, and handling guest billing. Prepare reports and analyze data to identify trends, monitor performance, and forecast revenue.
  • Compliance and Standards: Ensure all hotel policies, standards, and procedures are consistently followed by the front office team.

  • Bachelor's degree in Hospitality Management or a related field.

  • Proven experience as a Front Office Manager or in a similar role.
  • Proficiency with front desk software, such as a Property Management System (PMS).
  • Strong leadership, organizational, and communication skills.
  • Excellent problem-solving and conflict resolution abilities.
  • Customer-service orientation.
  • Flexibility to work shifts, including weekends and holidays

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Experience:

  • Hospitality: 4 years (Preferred)

Work Location: In person



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