Assistant Front Office Manager Hotel Industry
4 days ago
- Staff Management: Supervise, train, and coach front desk staff, including receptionists, concierge, and bell staff, to ensure they provide exceptional customer service. Create and manage staff schedules to ensure adequate coverage.
- Guest Services: Ensure guest satisfaction by managing check-ins and check-outs efficiently and resolving guest inquiries, complaints, and requests promptly. Act as a role model for delivering exceptional guest experiences.
- Operations Management: Oversee daily front desk operations, including reservations, room assignments, and the proper functioning of the property management system (PMS).
- Departmental Coordination: Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure smooth operations and a seamless guest experience.
- Administrative and Financial: Manage administrative duties like accurate record-keeping, inventory of supplies, and handling guest billing. Prepare reports and analyze data to identify trends, monitor performance, and forecast revenue.
Compliance and Standards: Ensure all hotel policies, standards, and procedures are consistently followed by the front office team.
Bachelor's degree in Hospitality Management or a related field.
- Proven experience as a Front Office Manager or in a similar role.
- Proficiency with front desk software, such as a Property Management System (PMS).
- Strong leadership, organizational, and communication skills.
- Excellent problem-solving and conflict resolution abilities.
- Customer-service orientation.
- Flexibility to work shifts, including weekends and holidays
Job Types: Full-time, Permanent
Pay: ₹25, ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Experience:
- Hospitality: 4 years (Preferred)
Work Location: In person
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