Front Office Supervisor/executive

2 days ago


Gurugram Haryana, India anya hotel Full time

**Job Title: Front Office Supervisor / Executive**
**Department**: Front Office
**Reports to**: Front Office Manager / Rooms Division Manager
**Location**: Secrtor - 43, Gurugram

**Job Type**: Full-Time
**Shift**: Rotational
- Welcome guests warmly and ensure efficient check-in and check-out procedures.
- Handle guest queries, complaints, and feedback with professionalism and empathy, resolving issues promptly.
- Ensure VIPs and repeat guests receive personalized service and amenities.
- Supervise and support the front desk team during shifts.
- Conduct daily briefings and ensure staff adherence to standard operating procedures.
- Assist with staff training, development, and performance evaluations.
- Ensure compliance with hotel policies, safety standards, and guest data protection.
- Handle emergency situations, following established protocols.
- Maintain accurate records, reports, and handovers between shifts.
- Assist in preparing front office reports, shift audits, and guest satisfaction scores.

**Requirements**:

- Diploma/Degree in Hospitality Management or related field.
- 2-4 years of experience in front office operations, with at least 1 year in a supervisory or senior role.
- Proficient in hotel management systems and MS Office.
- Strong communication, interpersonal, and organizational skills.
- Ability to lead by example, multitask, and handle pressure.
- Fluency in English; additional languages are a plus.
- Flexible to work in shifts, weekends, and holidays.

**Job Types**: Full-time, Internship, Contractual / Temporary

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person



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