SAP CRM

1 week ago

Mumbai, India growel softech Full time

1. Did SAP CRM Master Data, Order Management, Campaign Management, Lead management and Pricing configuration.

2. Configured and worked with the BW-BPS module, developing several budget plans.

3. Hands-on experience in middleware and Integration with SAP modules(ECC/S4HANA) and non-SAP systems. Build knowledge of the Enterprise Application Interface in order to efficiently troubleshoot middleware & interface issues.

4. Conducted training sessions for team members in functional areas, and impart knowledge on business context, solution design, open issues, and act as mentors to support analysts Conducted Blueprint Workshops and performed Fit-Gap Analysis to map business requirements with SAP CRM 7.0 & S4HANAbest practices for Account Management, Organization Management, Transaction Types, Partner Determination Procedures, Status Management, Activity Management, Text Management, Date Profile, Action Profile, Pricing, Product Categories, and Products.

5. Configuration of Sales Order Management, Leads and Opportunity Management, Responsible for training business users and post go-live support activities. Involved in

7. Set up solution database (SDB) for reference use for call center agent (now called knowledge management)

8. Creation of Enterprise Intelligent agent for support team.

9. Create BOR object and methods calls of R/3(S4HANA) transactions.

11. Created Interactive Scripts for agents to be stored and retrieved for regulatory use.

12. Worked with internal staff for creation of training documentation.

13. Installation / configuration of CRM Interaction Center (IC) 3.1

14. Setup ERMS solution

15. Knowledge on inter
- Experience in HTTP, IDOC, RFC, SOAP, REST, FILE, JMS Adapters.
- Experience in PI Mapping and BPM.
- Knowledge of SLD configuration, NWA configuration, message monitoring tools
- Experience with ABAP proxy, IDOC's, Function Modules/ BAPI, BADI, Customer-exits, ALE / IDOC framework (configuration, customization, troubleshooting and monitoring).
- Experience of Java mapping within PO.
- Experience developing software in SAP NetWeaver Java Stack environments.
- Experience configuring and developing interfaces in the SAP PO 7.5 and CPI instance.
- Experience with WSDL and XSD definitions.
- Experience with configuring and developing PO alert monitoring.
- Ability to adhere to strict development standards and conduct code reviews.
- Knowledge of SAP IDOC processing and monitoring services including the SAP PO IDOC sender and receiver adapters to transform messages from SAP IDOC to XML format.
- Knowledge of SAP client / server proxy technology.

Basic knowledge of HTML programming, LAN/WAN architecture, and Firewall Security.
- Develop, test, debug, implement, maintain and document interfaces using SAP Proxy, IDOC, REST technologies.
- Java coding will be good to know.
- Developing and maintaining SAP design and technical specification documents.
- Conducting unit, integration and release testing to validate functionality.
- Supporting end-users Acceptance Testing activities.
- Ability to provide hands-on support to the Support team and trouble-shoot issues occurring Post Go live

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