Customer Support

1 week ago


Surat, India Furniture World UK Full time

UK based e-commerce company
- Neutral accent but understand British accent
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains customer records by updating account information.
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information, Multi-tasking
- Receive incoming calls
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Job Types: Full-time, Walk-In
- Salary: ₹10,000.00 - ₹15,000.00 per month

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- UK shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)



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