
Customer Support
1 week ago
UK based e-commerce company
- Neutral accent but understand British accent
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains customer records by updating account information.
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analysing Information, Multi-tasking
- Receive incoming calls
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Job Types: Full-time, Walk-In
- Salary: ₹10,000.00 - ₹15,000.00 per month
**Salary**: ₹10,000.00 - ₹15,000.00 per month
Schedule:
- UK shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
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