Customer Support

3 days ago

Surat, India CINCOS PLACEMENT SERVICES Full time

Job Title**:Customer Support**

Location: Surat

**Salary**: Up to 35k

Experience: Minimum 2 years

**Responsibilities**:

- Handle customer inquiries and provide accurate and helpful information about our products or services.
- Resolve customer issues, complaints, and concerns in a professional and timely manner.
- Assist customers with product orders, delivery status, and returns or exchanges.
- Maintain a high level of product knowledge to effectively address customer queries.
- Process customer requests, such as refunds, replacements, or cancellations.
- Escalate unresolved customer issues to the appropriate departments for further resolution.
- Keep accurate records of customer interactions and transactions in the CRM system.

**Requirements**:

- Minimum 2 years of experience in customer support or a related role.
- Excellent verbal and written communication skills in English and any other relevant languages.
- Strong problem-solving skills and ability to think critically in resolving customer issues.
- Empathy and patience to handle customer inquiries and complaints effectively.
- Proficiency in using CRM software and other customer support tools.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Bachelor's degree in Business Administration, Communication, or a related field (preferred).

**Skills**:

- Exceptional communication and interpersonal skills.
- Active listening and empathy towards customer needs.
- Strong attention to detail and accuracy.
- Ability to remain calm and composed under pressure.
- Efficient time management and organizational skills.
- Proficiency in using computer systems and customer support software.
- Ability to work collaboratively in a team environment.

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹35,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 7226004473

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