Telecaller (Customer Service Representative)

5 days ago

Shimla, India Planmans Group Full time

**Objectives of this Role**:

- Understand customer psychology and document both successful and unsuccessful sales strategies.
- Handle high volumes of inbound and outbound calls effectively.
- Improve organisational efficiency through detailed observations and insights.
- Identify opportunities to meet customer requirements and contribute to company growth.
- Resolve complaints, provide timely solutions, and follow up with customers for feedback.

**Key Responsibilities**:

- Memorise scripts and adapt them to client-specific situations during calls.
- Build strong relationships with existing clients while establishing rapport with potential clients.
- Document and prepare detailed reports of conversations and feedback.
- Share observations and analysis with the team lead for process improvement.
- Follow organisational guidelines and telecalling methodologies.
- Generate leads and close sales through effective cold calling techniques.

**Required Skills and Qualifications**:

- Bachelor’s degree or high school diploma.
- Strong communication skills with fluency in English, and Hindi.
- Previous experience in telecalling or a similar customer service role.
- Proficiency in data entry to complement telecalling work.
- Effective negotiation skills for closing sales.

**Preferred Skills and Qualifications**:

- Research skills for reaching out to potential clients and exploring new leads.
- Proven track record in telecalling and achieving sales targets.
- Ability to adapt communication styles based on customer behavior and cues.
- Familiarity with CRM software and telephone systems is a significant advantage.

**Why Join oCode Technologies?**
- Supportive work environment with opportunities for professional growth.
- Hands-on training and development to refine your skills.
- Be part of a passionate team working towards delivering excellence.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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