Customer Support Representative

2 weeks ago


Shimla, India Coderootz Full time

**Job description**
- **ELIGIBILITY CRITERIA -**

Education - Minimum Graduate

Work Experience - 0 - 1 years
- **SKILLS REQUIRED -**
- Strong communication skills (spoken & written) in English & Hindi
- Problem-solving, quick thinking Capabilities, and Excellent listening skills
- Attention to detail, with the ability to work smart and not just hard
- Ability to follow through and find solutions to the challenges faced by customers
- Analyse trends in challenges being faced by customers, and liaise with other teams to find systemic solutions
- Adept at working with Google Documents and Spreadsheets and basic computer knowledge (MS - Office)
- A super positive attitude with a willingness to learn is absolutely mandatory

**DAILY ROLES AND RESPONSIBILITIES -**

(To be fulfilled by the agent only after she/ he undergoes the process training)
- Maintain detailed records of customer interactions, including inquiries, complaints, and actions taken.
- Follow up with customers to ensure their issues are resolved.
- Direct & follow up on unresolved concerns to appropriate departments for further investigation.
- Manage escalations from social media and management escalations.
- Meet Key Result Areas (KRAs) and Key Performance Indicators (KPIs) consistently.

Pay: From ₹13,000.00 per month

Schedule:

- Morning shift
- Rotational shift

Work Location: In person

**Speak with the employer**
+91 9857198009
Expected Start Date: 16/01/2025



  • Shimla, HP, IN Summerhill Technologies Pvt Ltd Full time

    ELIGIBILITY CRITERIA - Education - Minimum Graduate Work Experience - 0 - 1 years SKILLS REQUIRED - We are looking to hire Customer Experience CX Executives The CX Executives will be responsible for managing the interface between the company and their customers through all modes of communication including phone calls social media platforms We believe that...


  • Shimla, India OMVA DATA SOLUTIONS PVT. LTD. Full time

    **To analyze customer purchasing habits, returns, and complaints to make adjustments to their customer care strategy as necessary**. - **To analyze the communication cycle between their staff and customers using client relationship management software.**: - **Excellent verbal and communication skills.** Pay: ₹15,000.00 - ₹20,000.00 per...


  • Shimla, India Planmans Group Full time

    **Objectives of this Role**: - Understand customer psychology and document both successful and unsuccessful sales strategies. - Handle high volumes of inbound and outbound calls effectively. - Improve organisational efficiency through detailed observations and insights. - Identify opportunities to meet customer requirements and contribute to company...


  • Shimla, India KVMS Full time

    Job description **KV Marketing Solutions** is looking for experienced and dynamic **Tele-Sales/Customer Service **Representatives!! **International Logistic Process** **Excellent Communication Skills Required** **Lucrative Incentives (Sales only)** **Training will be provided** **5 Days working** **Responsibilities** - Contact potential or existing...


  • Shimla, India Coderootz Full time

    **SKILLS: - ** - Good communication skills - Self-motivated. - Enthusiastic - Convincing approach - Soft-spoken - Go Getter Attitude **Requirements: - ** - Any Graduate - Should have an experience of 0-1 years - Should be good with local language. **Job Types**: Full-time, Fresher **Salary**: ₹8,000.00 - ₹11,000.00 per month **Benefits**: - Paid...

  • Sales Excutive

    2 weeks ago


    Shimla, India Himalayan Musafir Full time

    *Job Description - Sales Executive* *Company:* Himalayan Musafir Travel Company *Location:* Totu *Employment Type:* Full-Time ## *About Us* Himalayan Musafir Travel Company is a leading travel service provider specializing in curated holiday packages, adventure tours, and customized travel experiences across Himachal Pradesh and beyond. We are...


  • Shimla, India Job dunia Full time

    Hiring for customer care executive Location: Mohali Process: International Non-Voice Process Experience: Minimum 6 months exp required Excellent English should be there **Salary**: upto 33k ctc 5.5 days working Rotational shifts If selected accommodation will be provide by company for 15 days **Job Types**: Full-time, Regular / Permanent **Salary**:...


  • Shimla, India Seven Hills Hotels & Resort Shimla Manali Full time

    As a Sales Executive at our travel agency in Shimla, you will be responsible for driving sales, promoting travel packages, and providing exceptional customer service. Your role will focus on building relationships with clients, understanding their travel needs, and recommending the best travel solutions. **Job Types**: Full-time, Permanent, Fresher Pay: Up...


  • Shimla, India Quess Corp Limited Full time

    **TELECOM is hiring for CRO ( customer relationship officer)** Sitting in store and dealing with customers about their queries and selling out Postpaid connection - **Only Male** Education - Any Graduate Experience - fresher or any sales. Salary - 12000 to 15500 nth + pf+ esi + unlimited incentives Job location - Sundarnagar, Mandi, Shimla HP Share...


  • Shimla, India Gashwa Technologies Full time

    **A telecaller is a customer service representative who contacts customers over the telephone. A typical job description for a telecaller includes the following responsibilities**: - Make outbound calls to customers to promote products and services, or follow up on recent purchases. - Respond to customer inquiries and provide information about products and...