Customer Support Representative
2 weeks ago
**Job description**
- **ELIGIBILITY CRITERIA -**
Education - Minimum Graduate
Work Experience - 0 - 1 years
- **SKILLS REQUIRED -**
- Strong communication skills (spoken & written) in English & Hindi
- Problem-solving, quick thinking Capabilities, and Excellent listening skills
- Attention to detail, with the ability to work smart and not just hard
- Ability to follow through and find solutions to the challenges faced by customers
- Analyse trends in challenges being faced by customers, and liaise with other teams to find systemic solutions
- Adept at working with Google Documents and Spreadsheets and basic computer knowledge (MS - Office)
- A super positive attitude with a willingness to learn is absolutely mandatory
**DAILY ROLES AND RESPONSIBILITIES -**
(To be fulfilled by the agent only after she/ he undergoes the process training)
- Maintain detailed records of customer interactions, including inquiries, complaints, and actions taken.
- Follow up with customers to ensure their issues are resolved.
- Direct & follow up on unresolved concerns to appropriate departments for further investigation.
- Manage escalations from social media and management escalations.
- Meet Key Result Areas (KRAs) and Key Performance Indicators (KPIs) consistently.
Pay: From ₹13,000.00 per month
Schedule:
- Morning shift
- Rotational shift
Work Location: In person
**Speak with the employer**
+91 9857198009
Expected Start Date: 16/01/2025
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