CRM Implementation Executive

6 days ago


Gurgaon Sector Gurugram Haryana, India HostBooks Limited Full time

**Job Title**: CRM Implementation Executive
**Location**: Gurgaon, India
**Division**: CRM Implementation
**Experience Required**:

- **Total**: Minimum 3 years
- **CRM-Specific**: Minimum 1 year

**Key Responsibilities**:

- Communicate effectively with customers in both English and Hindi.
- Respond to inbound queries and provide outbound support for CRM-related concerns.
- Understand and document customer requirements for CRM enhancements and updates.
- Make outbound calls to inform customers about CRM updates and collect feedback.
- Collaborate with the development team by preparing detailed process flow documents.
- Provide consistent support and ensure smooth CRM implementation.

**Required Qualifications**:

- Minimum: Graduate in any discipline

**Desired Skills & Attributes**:

- Hands-on experience with any CRM system (implementation or support).
- Strong problem-solving abilities and willingness to learn new skills.
- Proactive, self-motivated, and a go-getter attitude.
- Strong team player with the ability to collaborate in a dynamic environment.
- Comfortable working in both voice and non-voice processes.

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Ability to commute/relocate:

- Gurgaon Sector 17, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Can you join immediately ?
- What is your current CTC (LPA)?

**Experience**:

- CRM software: 1 year (required)

Work Location: In person


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