
CRM Executive
12 hours ago
*Develop and implement CRM strategies to optimize customer interactions and improve customer experience throughout the customer lifecycle.
*Customize and configure CRM platform (e.g., Salesforce, Microsoft Dynamics, etc.) to meet the specific needs and requirements of the edge band manufacturing industry.
*Collaborate with cross-functional teams, including sales, marketing, and customer service, to ensure alignment of CRM initiatives with business objectives.
*Analyze customer data and feedback to identify trends, opportunities, and areas for improvement in products, services, and processes.
*Design and execute targeted marketing campaigns, customer segmentation strategies, and personalized communication strategies to drive customer engagement and loyalty.
*Train employees on CRM best practices, tools, and processes to promote adoption and proficiency across the organization.
*Monitor and evaluate CRM system performance, generating reports and analytics to measure key metrics and KPIs.
*Stay updated on industry trends, technologies, and best practices related to CRM and customer experience management.
*Troubleshoot technical issues, provide support, and liaise with IT department or vendors for system maintenance and upgrades.
*Maintain data integrity and compliance with data protection regulations.
**Salary**: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- Gurgaon, Haryana (required)
Ability to Relocate:
- Gurgaon, Haryana: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9205550662
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