
IT Support Executive
5 days ago
Saarathee CRM is hiring an IT Support Executive for our Gurgaon-based call centre operations. If you have at least 2 years of IT support experience and a passion for maintaining robust, secure, and efficient systems, we’d love to hear from you. You’ll play a vital role in ensuring uptime and technical efficiency for our telephony and CRM systems.
Key Responsibilities:
System & Network Management:
Maintain and troubleshoot IT infrastructure (servers, firewalls, LAN/WAN, VPN).Ensure continuous network and internet connectivity.Support cloud and on-prem telephony systems (VoIP, PBX, diallers).
Telephony & Dialler Support:
Manage call centre diallers (auto, predictive, progressive).Oversee IVR systems and call routing.Ensure CRM and telephony system integration.
Technical Support (L1 & L2):
Provide IT support to call centre agents and staff.Resolve hardware, software, and network issues promptly.Coordinate with vendors for escalations.
Security & Data Protection:
Implement firewalls, antivirus, and endpoint protection.Maintain data security compliance.Patch systems to mitigate vulnerabilities.
Backup & Disaster Recovery:
Manage backup systems and redundancy plans.Ensure accessibility and safety of call data and recordings.
Software & CRM Integration:
Install and configure CRM and workforce management tools.Troubleshoot software integrations and handle API tasks.Automate tasks to boost efficiency.
IT Asset & Vendor Management:
Maintain IT inventory (PCs, routers, headsets).Coordinate procurement, upgrades, and license renewals.
Who You Are:
Proficient in networking, VoIP, system administration (Windows/Linux).Strong troubleshooting skills with attention to detail.Familiar with CRM systems and cloud platforms.Good communication and documentation abilities.Aware of IT security best practices and process workflows.
Eligibility:
Graduate/Diploma in Computer Science, IT, or related field.Minimum 2 years of relevant experience in IT support, preferably in a call centre or BPO setup.
Why Join Saarathee CRM?
At Saarathee, we are proud to be an equal opportunity employer. We hire individuals with or without disabilities, and our inclusive environment empowers everyone to thrive. Join a team that values diversity, innovation, and human potential.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Shift:
- Day shift
Work Location: In person
Expected Start Date: 01/06/2025
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